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The Pega Blog

Bold ideas. Expert insights. Tools to build agility.

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A one-to-one approach to managing customer lifetime value
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Matthew Nolan

A one-to-one approach to managing customer lifetime value

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A new era of financial crime prevention: A look into the future
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Chiara Gelmini

A new era of financial crime prevention: A look into the future

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5 non-negotiable tech ingredients for successful customer risk management
successful customer risk management

Chiara Gelmini

5 non-negotiable tech ingredients for successful customer risk management

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Pega named a leader in Know Your Customer Solutions by Chartis Research
Pega named a leader in Know Your Customer Solutions by Chartis Research

Jason Grasso

Pega named a leader in Know Your Customer Solutions by Chartis Research

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Back to the future: Why banks need to ‘humanize’ (not just ‘personalize’) their customer engagement
Back to the future: Why banks need to ‘humanize’ (not just ‘personalize’) their customer engagement

Miranda Campbell

Back to the future: Why banks need to ‘humanize’ (not just ‘personalize’) their customer engagement

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Why your service needs proactive SLAs
Why your service needs proactive SLAs

Scott Andrick

Why your service needs proactive SLAs

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Transforming new lending concepts into reality
lending blog image

Arnold Koudijs

Transforming new lending concepts into reality

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How advisor efficiency accelerates growth in wealth management

Paul Hutchins

How advisor efficiency accelerates growth in wealth management

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Leveraging AI to achieve true personalization at ANZ Bank

Tara DeZao

Leveraging AI to achieve true personalization at ANZ Bank

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Why Banks are using automation and straight-through processing to simplify credit and debit card fraud

Scott Andrick

Why Banks are using automation and straight-through processing to simplify credit and debit card fraud

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Wealth managers: Your complicated onboarding processes are driving investors away. Here’s how to fix it.
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Paul Hutchins

Wealth managers: Your complicated onboarding processes are driving investors away. Here’s how to fix it.

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Hyper-personalization is creating new opportunities in wealth management

Paul Hutchins

Hyper-personalization is creating new opportunities in wealth management

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To compete with fintechs, banks need to modernize and personalize service

Paul Hutchins

To compete with fintechs, banks need to modernize and personalize service

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To retain customers, banks need to deliver on customer service

Paul Hutchins and Scott Andrick

To retain customers, banks need to deliver on customer service

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How compassionate collections helps customers and operations

Mitch Mitchell and Maurice Berbel

How compassionate collections helps customers and operations

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Managing COVID-19 small business lending applications

Paul Hutchins

Managing COVID-19 small business lending applications

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AI can play a critical role in Client Lifecycle Management

Nancy Weir

AI can play a critical role in Client Lifecycle Management

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3 service pain points that make clients want to switch banks

Pega Contributor

3 service pain points that make clients want to switch banks

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