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Debt Collector Data Breach Exposes Data on 3 Million+ Americans

Names, birth dates, Social Security numbers, and medical records of millions of Americans are at risk after an unknown entity accesses debt collector FBCS's internal systems.

June 4, 2024
Social security cards stacked with US cash bills behind them. (Credit: Lane V Erickson/Shutterstock.com)

US debt collection company Financial Business and Consumer Solutions (FBCS) has experienced a data breach, exposing the information of more than 3.2 million Americans.

Threat actors accessed FBCS' systems on Valentine's Day, but the company didn't realize the breach had occurred until Feb. 26. In a public notice, FBCS describes the incident as "unauthorized access to certain systems in its network."

That public notice, however, did not happen until late April. Two other alerts went out in May.

"This notification was not delayed as a result of a law enforcement investigation," the company says, adding that it was conducting its own probe into the breach and had notified federal law enforcement.

A wide range of personal information was exposed in the FBCS data breach. Names, addresses, dates of birth, Social Security numbers, driver's license numbers, state ID numbers, medical claims data, and medical records are now vulnerable, according to the disclosure. But FBCS emphasizes that not every impacted individual will have all these data points leaked.

FBCS typically handles debt collection for business clients in the healthcare, student loan, auto loan, and credit industries. The US Federal Trade Commission encourages any individual whose information has been leaked in this data breach to notify them.

FBCS also suggests that impacted individuals look at their credit reports to determine if their identities may have been swiped to secure fraudulent lines of credit or otherwise compromise their identities. The debt collector is also offering free credit monitoring for those who may have been impacted through data breach response firm Cyex.

If you suspect your data may have been compromised, it's best to take a proactive approach. There are also ways to take preventative action if you want to make it harder for cybercriminals in the future, as well.

Unfortunately, data breaches and cyberattacks in the US have been on the rise. Home Depot, UnitedHealth, Dropbox, Dell, Microsoft, Framework, and Christie's auction house have all experienced recent data breaches, proving that attackers are infiltrating systems across a range of different industries.

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About Kate Irwin

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I’m a reporter covering early morning news. Prior to joining PCMag in 2024, I was a reporter and producer at Decrypt and launched its gaming vertical, GG. I have previous bylines with Input, Game Rant, and Dot Esports. I’ve been a PC gamer since The Sims (yes, the original). In 2020, I finally built my first PC with a 3090 graphics card, but also regularly use Mac and iOS devices as well. As a reporter, I’m passionate about uncovering scoops and documenting the wide world of tech and how it affects our daily lives.

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