Manager, Direct to Consumer Sales

Position Overview

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking an experienced and dedicated leader responsible for the operation of a specific program or programs. As a member of our team, you will manage licensed insurance Agents by providing real time support, training, drive company goals, and accurately portray information provided by clients/carriers that we represent. The Manager conducts selling activities related to inbound and outbound calls inquiring about individual Medicare programs. The position requires a solid understanding of how organizational capabilities interrelate across department(s) and overall business goals. This role requires a unique ability to develop relationships, analyze information and influence a virtual sales team to increase engagement and get the needed results. You will be working in a matrixed environment with multiple groups while ensuring that resources are used effectively to improve processes and achieve sales goals.

We Are Looking For An Exceptional Individual Who Can

• Consistently exhibit behavior and communication skills that demonstrate Bloom’s commitment to superior service, including quality, care and concern.
• Mentor, coach, and motivate virtual licensed insurance representatives. Monitor and evaluate departmental and staff performance and administer staff evaluations.
• Monitor and lead a virtual sales call center and a team of licensed insurance Agents.
• Manage the daily operations of the department including all workflows, turnaround times, production levels and staffing schedules on a daily and monthly basis, within budgetary and business planning guidelines.
• Ensure coverage of all shifts as required. Develop and approve staff work schedules.
• Collaborate with management peers to prepare and present reports to Director.
• Utilize multiple online licensed agent tools to assist agents while providing exceptional sales experiences.
• Track all sales activities and drive quarterly sales goals.
• Interpret complex reports, technical concerns, sales trends, and regulatory information. Provide publications distilling into actions as needed.
• Develop, maintain and communicate improved sales results through performance management.
• Collaborate with other professionals cross-functionally to ensure regulatory requirements are met for licensed insurance agents.
• Review and update company policies and procedures as needed and annually to keep them current and within carrier guidelines.
• Additional opportunities to manage projects and improve processes as needed.
• Conduct annual and periodic evaluations of Floor Managers.
• Partner with the Operations Manager to create and track incentive plans.
• Participate in calibration sessions with the client to provide agent feedback on call quality.
• Perform all other duties as assigned.
  
  

Qualifications

• Bachelor’s degree in business or a related field is preferred
• Active Health Insurance License in good standing is required
• 5+ years in a leadership role (preferred Medicare Leadership), with a proven track record of driving sales performance
• Experience in broker-style settings with high-risk accounts is required
• Experience in upselling Medicare members in a PDP cross-selling is preferred.
  
  

Required Skills And Abilities

• Bilingual is a plus
• Excellent deductive and problem-solving skills
• Proven ability to build successful teams
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Strong organizational skills and attention to detail
• Deep understanding of the healthcare industry, with an emphasis on Medicare programs (eg. Cross Sell, OB, Medicare Advantage)
• Highly analytical (strong previous utilization of spreadsheets) and passion for data-driven problem-solving with experience in interpreting clinical quality data analytics and outcomes measurements to drive change
• Exceptional attention to detail, with the ability to organize and operationalize projects.
• Ownership and accountable mentality
• Excellent communication and presentation skills, with the ability to clearly and effectively communicate complex ideas to diverse audiences
• Ability to work quickly and adjust priorities gracefully
  
  

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values

• Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
• Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
• Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
• Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
• Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.
  
  

About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.