Customer Account Manager

What You’ll Be Doing

We are seeking an experienced and ambitious Customer Account Manager (CAM) with a strong track record and a genuine passion for selling B2B CRM technology solutions to existing customers.

Reporting to the VP of Sales, you will be responsible for driving revenue through selling upgrades and add-on products and services to our existing customers. You will collaborate and build effective relationships with key stakeholders and demonstrate an understanding of customer needs and how our products and services meet their requirements. You are passionate about continuous improvement and staying current with industry and professional knowledge to inform your contributions to White Cup and our customers. In this role, you will be measured by your contributions to revenue growth through existing customers and supporting the overall success of our Sales team and business.

This is a tremendous opportunity to influence a growing B2B SaaS organization. If you are a dynamic and results-oriented CAM who thrives in a fast-paced environment, we invite you to join our team and play a pivotal role in driving our company’s growth and success.

Attributes of Success

• Passionate and self-motivated, eager roll-up sleeves, get it done, and collaborate
• Able to make effective decisions to stay on track and deliver
• Experience, business acumen, and potential. We value high ceilings and understand that success is not defined by the number of years you have worked.
• Focus on customer success – regardless of role.
• An understanding of how all aspects of the company work together to drive performance.
• Motivated by a dynamic, changing business environment and its opportunities and challenges

Preferred Attributes of Success

• Experience in B2B software sales and existing account management, with demonstrable commercial product success
• Experience with both on-premise and cloud deployments – migration experience a plus
• Additional experience in B2B SaaS or B2B web-based technologies
• Proven ability to work in cross-functional teams
• Experience with Wholesale Distribution or related industrial markets a plus

Perks

• Work with smart, driven people at a forward-thinking organization
• Unlimited PTO and generous holidays
• Flexible work location and schedule
• Competitive compensation + full benefits package

About White Cup

White Cup offers a revenue intelligence platform with CRM, BI, and Pricing products that are purpose-built for the Distribution industry. With decades of industry experience, White Cup is trusted by more than 850 customers globally. We offer a supportive, collaborative, and productive environment to empower you to do the best work of your career. We have the corporate vision, strategy, and products, as well as the marketing team, technology, and budget, to make it happen.

White Cup is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

We are a diverse team of industry experts committed to building and delivering value to our markets. We offer a supportive, collaborative, and productive environment to empower you to do the best work of your career — come build with us!