Webex

The early bird gets the...𝗕𝗜𝗚 discount for #WebexOne! 🪱 Register now and save with the limited-time early bird deal…http://cs.co/60455dddS

Webex Suite offers world-class collaboration solutions to power hybrid work: 📞 Calling 🤝 Meetings 💬 Messaging 💻 Webinars 🙌 Events 📊 Polling 🎥 Video Messaging ✍ Whiteboard Learn more about Webex Suite by checking out the eBook below 👇

The Webex Calling team wrapped up an exhilarating week at Cisco Live 2024! Check out our top announcements: https://lnkd.in/gux4S-qC

This #Juneteenth… "Let’s come together to honor the past, embrace the present, and build a future where every voice is heard and every talent shines." Learn more from Cisco Chief #DEI Officer Gloria Goins ➡️ http://cs.co/6043gElGJ

Which would you choose for your team? 👀

Our latest #AI innovations enable businesses to deliver exceptional experiences in every interaction. Here's what we announced last week at #CiscoLive...

There are 4 big decisions Cisco made in our Collaboration business that turned out to be very strategic. 1. Forward Invest: About 6 years ago, we had made a decision to have NVIDIA GPUs in our video devices. That turned out to be one of the most strategic decisions the team made. What it did was allowed us innovate in AI and pack a rich set of capabilities, right in the hardware layer that we shipped to equip conference rooms around the world with video conferencing enhanced with rich AI capabilities. 2. Interoperability With Competition: A second really strategic decision that we as a team made was to double down on our commitment to an interoperable open platform. Not only did we commit to making the experience of the Cisco devices working seamlessly with Webex, but we also invested in interop with other major video platforms in the market, such as Microsoft Teams, Zoom & Google. This commitment towards interoperability became core to our philosophy on how we built experiences for our customers. We further doubled down with Microsoft Teams and allowed Microsoft Team Rooms (MTR) to run natively on our devices. Today these products actually get enhanced with our AI capabilities and work better because they are running on Cisco devices, even though some would say they are competitors. In highly competitive markets, it always feels like a very risky and unintuitive decision to interoperate with your competitors. But every time in my professional career that I’ve been part of such decisions, few years later it seems so abundantly obvious that it was the right call because it allowed us to preserve and extend an investment that customers had made not just in us, but also in others. Contrary to popular belief, these decisions don’t exclude you from markets, but rather include you in markets you would have otherwise been excluded from. These two decisions allowed us to reimagine workspaces not just for Webex customers, but for every customer. 3. Build a Platform Advantage: over the past few years we’ve built out Webex as a true platform. What this means is that several capabilities that we’ve built for let’s say meetings, can also be used and calling, which then can be leverage in the contact center. This allowed us to build once and use many times. It allowed us to spread the investment across multitude of different products and also therefore allowed us to strategically invest in solving hard problems and spread out the cost over a much larger canvas. 4. Leverage Our Core: Integrating with core Cisco strengths like Cisco Spaces and Thousands Eyes to do what others can’t easily replicate. We talked about this at CiscoLive in Vegas this week. Take a listen. I’m so proud of the team for the work they’ve done to build a remarkable platform that delights users every single day. The team played the long game. They had grit. They had persistence. They had tenacity. They are Rockstars. They’ve built a gem. Thanks to the entire Collaboration team!

What was your highlight from #CiscoLive? Here's just a few of ours...

I recently sat down with The Wall Street Journal to talk about the importance of delivering the best customer experience possible and how AI can help. At Webex, we have been using #AI to enrich the way employees communicate and collaborate for years. And now, we are applying those same advances in audio, video, and language intelligence to the contact center. By leveraging AI, organizations will be able to empower agents to perform their job more effectively, deliver personalized self-service options, and redefine customer experience. http://cs.co/6005e9uXV