Granicus

Super excited to be speaking at the National Association of Counties CIO / Technology Forum along with incredible technology leaders like John Matelski and Tom Lynch about the impact of AI in County governments - and the importance of prioritizing the technology, but also understanding the impacts to people, process and policy. As a leader in government technology - our firm Granicus is investing in AI technologies, and working to ensure our government customers large and small benefit from our technology investments, our unparalleled data, and building capabilities to ensure their staff can use technology to drive better service delivery, community engagement and operational efficiency. In the words of my great colleague Tyler Dolezal, it's going to be grAIt. So you won't want to miss it. https://lnkd.in/gPjMFt4K

When touchpoints throughout governments' digital service adoption journey falter, causing confusion or a sense of being overwhelmed, individuals often drop out of the enrollment process and miss out on essential services. This underscores the importance of personalized digital experiences. If you are a government professional responsible for engaging stakeholders and audiences, driving adoption, and enrolling customers in benefits programs, you won't want to miss GE3: Government Experience, Engagement, Enrollment, an in-person seminar the morning of Tuesday, June 25th in Washington, D.C. at the Ronald Reagan building. Join Granicus, GovLoop, AWS Partners and Carahsoft to learn from the complexities of HHS enrollment, dive into the lessons of HISP leaders, and understand why text and two-way SMS are only the beginning of how agencies will drive data-driven outcomes and highly personalized experiences. 🎟️ https://okt.to/YZgKCi #GovernmentExperience #StakeholderEngagement #GE3Conference #RegisterNow

It was a 🏆evening! Went to see my favorite CIOs at the Association for Federal Information Resources Management (AFFIRM) Leadership Reception last night. Fantastic to see Sheena Burrell receive recognition for her steadfast leadership at NARA. And it’s always a great to be in the company of Vera Ashworth, who has always been a an amazing champion and sounding board for me through the years. 🥰👌🏽 (📸I ended up liking this one the most after all that fuss! 😂) CC: thank you Tonya Neff Klause for the quick encouragement to get out there on behalf of Granicus last night!!

In this Amazon Web Services (AWS) TMA episode, Enoch Daniel, Director of Software Development at Granicus, shares how Granicus leverages Generative AI and Amazon Bedrock to reinvent agendas and meetings for government agencies. He delves into the challenges, development process, impact on efficiency and transparency, and future roadmap of these innovative solutions. Don't miss this insightful conversation exploring technology's role in governance. Special shout out to Michael Ohde and Tom Romano for their contributions. Thanks to Jennifer Braunschweig! #AmazonBedrock #generativeAI #GovTech

The State of New Hampshire has stricter transparency requirements for police records due to recent court rulings. But what does that mean for local governments? In short, it means saving time and efficiently managing public records requests has never been more important. Check out this complete guide for records managers to learn more about best practices for public record request management in the Digital Age. ➡️ https://okt.to/xdb9Pr #Transparency #PublicRecords #BestPractices #RecordsManagement #DigitalAge

Calling all Sheriffs! Attending National Sheriffs' Association NSA’s annual conference on June 24? Don't miss the Granicus team at booth 307. Stop by to play mini golf and start saving time on public records requests. Hope to see you soon. In the meantime, look at our records management checklist for public safety. https://okt.to/1oySPw #NSAConference #PublicRecords #LawEnforcement #Granicus #Efficiency #PublicSafety #RecordsManagement

Positive enrollment experiences are critical for government agencies providing health and human service programs. Agencies must offer an intuitive experience with proactive communication to provide individuals with the information they need to complete the enrollment process on their own and without having to call in to ask for assistance. By adopting a “four stages” approach to communications before, during, and after program enrollment, federal government agencies can improve the enrollment journey and increase public health #programadoption. These critical stages include: - Awareness - Trust and Consideration - Decision and Action - Management and Engagement Use this guide to optimize your federal government health and human service enrollment efforts. Access the Guide Now : https://okt.to/ZVsoIE #fedHISPs #HISP #federalgov #selfservice #govcx #digitalgov #serviceadoption #CX #digitalselfservice

Carahsoft’s #GovCXSummit last week welcomed a packed house of government and industry leaders from the U.S. Department of Veterans Affairs, FDA, U.S. Office of Personnel Management (OPM) and more for informative sessions on technology, culture and #digitaltransformation of #CX… A big thank you to our sponsors who made it an incredible event: Zoom, Docusign, Qualtrics, Datadog, Adobe, Granicus, Genesys, Amazon Web Services (AWS), Okta, LinkedIn, Box, SAP Concur, NICE, Gyst Technologies, Elastic, Hootsuite, Check Point Software, Figma, commonFont and Riverbed Technology. Kimberly Baldwin Sparks, John Boerstler, Ruth Buckley, Andrew Drummond, Peter Gorman, Kevin M. Hoffman, Savanrith Kong, Josh Lehman, PMP, Catherine Manfre, Kimberly Patrick, Bob Ainsbury, Steven Boberski, Wyn Elder, Michael 'MJ' Jackson, Matt Mandrgoc, Kristina Martinez, Bethany Blackwell, Patrick Gallagher, Cortney Steiner, Tiffany Goddard, MBA, Samantha Hermes, Ellie Pesetsky

As we navigate 2024, government program managers face unprecedented challenges in driving stakeholder engagement, building subscriber bases, and enhancing customer experience. At GE3, you’ll hear from industry leaders like Augusto Cangahuala FCX-I, UX, CSM, ITIL, CX Program Manager at the U.S. Department of Health and Human Services (HHS), who is redefining the traditional approach to customer experience. 🎟️ Register here - https://okt.to/Xpiexg This in-person event is your chance to explore the latest innovations, learn from top experts, and dive deep into successful use cases that can elevate your agency's CX and engagement initiatives. Don't miss this opportunity to gain valuable insights and jumpstart your programs! #GE3Summit #CustomerExperience #GovernmentInnovation #GovernmentLeaders #Enrollment AWS Partners Carahsoft GovLoop

Wrapping up Granicus’ first day at APHSA -- American Public Human Services Association. It’s energizing to engage with heath and human services experts from over 40 states represented——- with a shared vision of economic and social prosperity for all American families. A very good reminder of what all this is for (!) We were especially thrilled to hear from current customers about how they have really benefited from our partnership over the years. 🥳🏠 CC: Delfino Parra