FreeClimb from Vail

Last week, we had the pleasure of engaging with hundreds of industry leaders at both Customer Contact Week in Vegas and The U.S. Fintech Symposium in Chicago! Whether it’s personalizing self-service, streamlining operations, or fostering inclusive, progressive workplaces, AI is shaping the future of interaction - but not on its own. 💡Our key takeaway: To truly understand our customers, we need to balance the efficiency of automation with the empathy, authenticity, and uniqueness of human-to-human connection. In a rapidly evolving market, AI can help bridge that gap between customer needs and a business’ untapped potential – and we make it easy. Thank you again to everyone who visited us (and Maggie the goat) at our booths in Las Vegas and Chicago! #CCWVegas #CCW #CustomerContactWeek #CCW2024 #FintechSymposium #CustomerExperience #CX

On June 3-6, FreeClimb will join 5,000+ industry leaders at Customer Contact Week in Las Vegas! For many customers, language AI is still new, and automating customer care can get complex. Our speaker session will address these challenges and share how one simple understanding of human behavior propelled a client to reach an impressive 96% self-service containment rate. 🧠💡   Visit us at booth #2105 to discover how FreeClimb can tackle your toughest customer service challenges.    #CCWVegas #CustomerContactWeek #CCW2024

On June 3-6, FreeClimb will join 5,000+ industry leaders at Customer Contact Week in Las Vegas! For many customers, language AI is still new, and automating customer care can get complex. Our speaker session will address these challenges and share how one simple understanding of human behavior propelled a client to reach an impressive 96% self-service containment rate. 🧠💡   Visit us at booth #2105 to discover how FreeClimb can tackle your toughest customer service challenges.    #CCWVegas #CustomerContactWeek #CCW2024

We were thrilled to attend apidays in New York last week! Thank you to everyone who visited our booth, chatted with our team, and picked up a FreeClimb mountain goat 🐐. We had a great time meeting with key players in the software industry and discussing the endless capabilities of voice and SMS applications. If you missed our speaker sessions on programmable AI’s potential to generate business value, learn more here: https://lnkd.in/gfu8g6n3 #APIdays #APIdaysNY #APIdaysNewYork #APIdays2024 

#APIDaysNewYork starts today! Come meet our team at booth 13 and learn how top enterprises are leveraging our cloud and AI capabilities to elevate, personalize, and future-proof their customer experiences – easily and cost-effectively. Learn more here: https://lnkd.in/gfu8g6n3 PS – Don’t forget to grab your FreeClimb goat plush 🐐 #APIDays #APIDaysNY #APIDays2024 

We can’t wait to attend and sponsor apidays New York next week! Our lead software engineers will be there to dive into how FreeClimb empowers enterprises to reap the flexibility, scaling speed, and cost savings of in-house cloud technologies at these upcoming sessions: 🗓️ April 30th at 12:20 PM (Room: Capital): Omni-Channel Communication Live Demo with PrivateGPT by Harrison Goscenski, Senior Technical Lead   🗓️ May 1st at 4:15 PM (Room: Venture 2): Cloud Scale Benefits with On-Prem Guarantees by Jake Schmitz, Senior Director of Application Development    Get all the details here: https://lnkd.in/gfu8g6n3 #APIDaysNewYork #APIDaysNY #APIDays2024 

We are excited to announce that the work accomplished at Vail Systems by Deeksha Prabhakar as part of her MSc. thesis in Computer Science has been accepted to IEEE #SoutheastCon 2024 as a peer-reviewed paper. Read the full publication here: www.freeclimb.com/research The work, co-supervised by Prof. Vijay K. Gurbani and Dr. Daniel Pluth at Vail Systems and Prof. Shlomo Engelson Argamon at Illinois Institute of Technology, investigates the features in a mixed audio stream that lead to a superior separation of the constituent audio streams using a deep neural network speaker separation model. Such separation has advantages in many situations, for example, an emergency 911 call may contain multiple people talking simultaneously; in a call-center scenario, the agent may be presented with an audio stream that contains a customer speaking while a television is playing in the background. Authors: Deeksha Prabhakar, Jose Ignacio Pozuelo, Dr. Daniel Pluth, Ayush Panda, and Prof. Vijay K. Gurbani

We’re excited to share that the work performed by Amir Payandeh during his Ph.D. internship at Vail Systems in the summer of 2023 has been accepted to LREC-COLING 2024 and will be presented at The 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation in Torino, Italy. Read the full publication here: https://lnkd.in/gVVCCsXf   The research paper titled “How Susceptible are LLMs to Logical Fallacies?” investigates the rational thinking capability of Large Language Models (LLMs) in multi-round argumentative debates by exploring the impact of fallacious arguments on their logical reasoning performance. As enterprises continue to use LLMs in customer-facing services, it’s important to understand the behavior of these models and their susceptibility to persuasive arguments. Authors: Amir Payandeh, Daniel Pluth, Jordan Hosier, Xuesu Xiao, and Vijay K. Gurbani.   #LrecColing #LrecColing2024

We’re looking forward to attending the Summit: “Delivering value,” hosted by GDS Group this March in Boston! The key discussions of this summit are: - The contact center frontline - AI is your biggest transformation ally - Why crafting holistic digital experiences matters Let us know if you’re also attending and want to connect 1:1 to learn how FreeClimb from Vail delivers innovative communications technology solutions and unparalleled business support. #GDSSummit #FreeClimbfromVail #CX #ExperienceMatters

We're already counting down the days until The U.S. Fintech Symposium in Chicago this June! Will we see you there? #USFS2024 #USFintechSymposium #Fintech