CapMetro

🚍🦺 #CapMetro is serious about safety, and June is Safety Month! Our Safety & Wellness Teams will be visiting driver lounges and maintenance shops all month to discuss safety. We're thankful to our teams for doing this. #SafetyMonth

Congrats to Monica Maldonado on her feature in Austin Woman Magazine! Our collaboration with #MASCultura through the For US: Celebrating Diversity Bus Art series brings local artists and the community together. We are grateful for Monica's dedication and the work we do together. #CapMetro #MasCultuta #CelebratingDiversity #AustinWoman #AustinMagazine

With every person in need, the CIS team follow a process that is designed to ensure effective and respectful support. When the intervention specialists first meet someone, either from a referral or by patrolling the system, they get to know them to understand their needs. From there, they’ll begin a specialized process based on what the individual needs, which may involve other community partners, like the City of Austin Downtown Austin Community Court (DACC). “The main partnership we have with them is using their address for mail, which is… a huge barrier for a lot of our clients for getting through the whole process of any kind of services,” said Holly Winge. Our CIS team also partners with the DACC for cases that our team can’t fulfill, or that helps persons with misdemeanors navigate the municipal court to address the charges if they qualify. Learn more about collaborative partnerships at the Waypoint Blog: bit.ly/3yIMPxl #publicsafety #capmetro #community #communityoutreach

We are investing in our most valuable asset: our people. We've developed a peer-to-peer mentorship program with ATU (The Amalgamated Transit Union), Keolis Transit America, Inc, and MTM Transit. The Fixed Route program helps new hires navigate their first months at CapMetro. Mentors build relationships of trust and growth to foster professional and personal development. #CapMetro #TransitInnovation #EmpowerEmployees #Mentorship

Visit the Red Line Trail Study’s second Virtual Open House open now through June 7. Learn about preliminary possibilities and recommendations for a trail within CapMetro’s Rail Right-of-Way that will help surrounding cities and counties continue implementing the future Red Line Trail. The Red Line Trail is a vision that will generally follow the 32-mile commuter rail through Austin, Cedar Park, and Leander. Join us to learn more and share your thoughts on potential enhancements and visual aesthetics to inform future trail planning! Visit here: www.bit.ly/RLT_Study2 ++++ ¡No pierda la oportunidad de visitar la segunda Sesión Informativa Virtual del Estudio del Sendero de la Línea Roja, que está disponible ahora y se extiende hasta el 7 de junio! Podrá conocer las posibilidades preliminares y recomendaciones para un sendero dentro del derecho de vía ferroviaria de CapMetro que ayudará a las ciudades y condados cercanos a seguir implementando el sendero de la Línea Roja. El Sendero de la Línea Roja es una visión para crear una red de senderos que generalmente sigue el corredor de trenes de cercanías de la Línea Roja de 32 millas de CapMetro a través de Austin, Cedar Park y Leander. ¡Asista la sesión virtual para aprender más y compartir sus comentarios sobre posibles mejoras y estética visual para informar la futura planificación de senderos! Visite aquí: www.bit.ly/RLT_Estudio2 #RedLineTrailStudy #RedLineTrail #CapMetro #CapMetroStudy

The CIS team dedicates most of their time to street outreach and working with clients, but they also help train internal staff on Mental Health First Aid. They help our frontline teams understand their role and what they can do if someone is experiencing a mental health crisis. “We found it’s pretty useful as a de-escalation technique,” said Holly Winge. “It also equips staff with mental health knowledge, identifies misconceptions and what type of help is out there. It helps to lower the barrier for understanding what mental health struggles look like.” For the Operations teams, they’ve found it useful to have added tools to address challenges they may come across in their day-to-days, and to know more about the Community Intervention Specialist team if they ever come across an individual who may need them. “It allows us to identify different challenges people might be going through, and also gives us the skills to address those challenges in our work,” said Jacob Levy, a bus service inspector for CapMetro. “I think mental health first aid really gave us a solid foundation, and we know we can reach out to our peers with more confidence for assistance regarding things that we see in our system. It also really gave us, a more holistic view on the challenges that we’re addressing.” Learn more about the team at the Waypoint Blog: bit.ly/3yIMPxl #publicsafety #capmetro #community #communityoutreach

Join the #CapMetro team! -Paid training -Up to $5,000 hiring bonus -Competitive benefits package Swing by an in-person career event to learn more: May 29 | 10 a.m. – 3 p.m. May 30 | 10 a.m. – 3 p.m. May 31 | 10 a.m. – 3 p.m. 📍2910 E 5th St., Austin, TX

One of CapMetro’s commitments in creating a reimagined Public Safety program was ensuring the agency established and promoted a secure and compassionate transit environment for all. The Community Intervention Specialists (CIS) are integral in ensuring that commitment is experienced throughout our transit network. As an agency, we understand that some individuals may face challenges that require more specialized assistance than just a ride on our system. We also understand the access for things like social services and how navigating those systems can be complex and confusing, which is why our Community Intervention Specialists connect with individuals who are riding our services and work together with them to guide them through the process. This team is made up of three CapMetro staff members who are trained social workers. They are equipped to help individuals with their own situations and connect them to the resources they need, whether it be housing, mental health, substance abuse, food, or healthcare. By taking a holistic approach to every client, this team of three works closely together, and that starts every Monday morning with a meeting. From here, they’ll set up their schedules for the week, check statuses of every open case, and figure out how to reach out to individuals that have been internally referred to them, either from our frontline team or the Public Safety Ambassadors. Learn more about their outreach at the Waypoint Blog: bit.ly/3yIMPxl #publicsafety #capmetro #community #communityoutreach

Congrats to #CapMetro Gov't Affairs Coordinator, Lawrence T., on graduating from the Greater Austin Hispanic Chamber of Commerce (GAHCC) Leadership Program!

CapMetro's IT and Demand Response teams win "Best Application Serving the Public" at the 2024 Texas Digital Government Summit for their innovative launch of Spare for our Access community. 🏆 Great work, team! Spare is an app that allows Lyft-like user experience for ADA micro-transit riders. Learn more at capmetro.org/access. Tanya Acevedo Sara Sanford, OTR Gabriel Hasser Jonathan Tanzer, MSTC, PMP #CapMetro #2024TexasDigitalGovernmentSummit #TransitInnovation #ADA #MicroTransit