RESOURCES
Ideas to Inspire Your Next Big Win
“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…
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Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…
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Watch Gainsight and GTM Partners for an insightful dialog around driving customer growth by making successful customers your 'north star'. You'll hear how to reframe…
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In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…
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Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to…
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We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…
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For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team's ongoing commitment to delivering tangible…
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Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…
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Discover the future of Customer Success with our comprehensive guide: "The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024." In today's fast-paced…
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2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…
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Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…
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Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…
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Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…
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Ophir Sweiry, Gainsight's visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…
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Denise Stokowski, Gainsight's SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
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Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…
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Nick Mehta, Gainsight's CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…
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It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…
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New year, new community needs. Join Gainsight’s Global VP Demand and community expert Remco De Vries as we dive into the latest in community trends…
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Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year. Customer success isn't merely about satisfaction; it's…
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Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023? Customer success isn't…
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Did you know that 98% of organisations plan to maintain or even expand their customer success investments in Europe for 2023? Customer success isn't just…
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Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business In a dynamic business landscape where change prevails and customer loyalty…
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In the world of Customer Success, proactive risk management is the linchpin for ensuring seamless customer experiences. Vanessa Vadas, Customer Success Manager, Enterprise at Gainsight,…
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In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, a team of award-winning CEOs deliver an actionable playbook that explains…
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Discover how Digital Customer Success is propelling SaaS companies forward, with 48% adopting efficient growth strategies.
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In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is particularly true in the dynamic realm…
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Wow Your Customers From Day 1 With This Step-by Step Template Customer onboarding is a critical component of Customer Success. Particularly for recurring revenue companies,…
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Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainisght’s annual Customer Success Index. Gainsight, in partnership with Benchmarkit,…
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Customer Education doesn’t have to be a heavy lift to have a profound impact on your customers’ success. From engaging videos to self-paced courses, offering…
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In today's rapidly evolving business landscape, where uncertainty reigns, and customer loyalty is paramount, B2B SaaS companies are strategically shifting towards Digital Customer Success. Discover…
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From Welcome to Wow: Learn How to Engage Customers Right From the Start How you onboard your customers sets the tone for their entire experience…
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Use this guide to evaluate, select, and deploy a corporate LMS Customer education is increasingly critical for the SaaS market. Buyers with reduced software spend…
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What we’ve learned this year is that Customer Success is at an inflection point. No more responding in real-time, but being strategic and proactive to…
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2023 Gartner Market Guide for Customer Success Management Platforms has recognized ten vendors as Representative Vendors. In this report, Gartner states that “CSM programs have…
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Say goodbye to endless PDFs and time-consuming one-to-one sessions. Welcome to a new era of learning, where convenience meets effectiveness. Discover the transformative impact of…
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