Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview. (Featured on DestinationCRM.com.)
Phillip Britt | Jun 18, 2024
Artificial intelligence embedded across NICE's products has already led to great results for the company and its customers, Barry Cooper said at a Day 2 keynote during Interactions 2024. (Featured on DestinationCRM.com.)
Jun 13, 2024
NICE has hailed cloud, digital, and AI technologies as transformative and proved it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event. (Featured on DestinationCRM.com.)
Jun 12, 2024
Microsoft Dynamics 365 Contact Center is a Copilot-first cloud contact center platform.
Jun 04, 2024
Generative and conversational AI for chatbots and virtual assistants are among the top trends identified by CX Network.
May 28, 2024
LGBTQ Hotline, HSBC, and Coca-Cola all have big plans for Genesys' contact center solutions.
Phillip Britt | May 15, 2024
Genesys is expanding Genesys Cloud with more empathetic, intuitive AI for orchestrating customer journeys.
Phillip Britt | May 14, 2024
