smooth transaction
smooth transaction, would do business with you again in the future.
thank you for your help!
Date of experience: 29 August 2023
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Reviews4.2
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absolute scam
Godaddy/Dan.com is an absolute scam and has been for years. I registered aaronwolf.com through godaddy years ago. They "repoed" the domain claiming I had not updated my contact info but they had no problems contacting me offering to sell me the domain I still owned for premium pricing. Absolute trash company go elsewhere there's plenty of other options.
Date of experience: 04 January 2024
Reply from Dan.com
Hello Aaron,
Thank you for your feedback.Per ICANN's Domain Name Registrant Contact Information and ICANN’s WHOIS Data Reminder Policy (WDRP):
"In addition, you are required to correct and update your information promptly if there are any changes to it during the registration period. If you give wrong information on purpose, or do not update your information promptly when there is a change, your domain name registration may also be suspended or cancelled. This could also happen if you do not respond to inquiries from your registrar if they contact you about the accuracy of your contact information during the term of the registration period." I hope this information helps and we appreciate you sharing your experience with us.
My thanks,
JM
I want to buy a domain Dulady.com
I want to buy a domain "Dulady. com" is a unique domain, but I don't know how to contact the seller
Date of experience: 04 February 2023
thanks for using my old domain and…
thanks for using my old domain and selling it for ridiculous prices. go f yourself money grabbers
Date of experience: 14 May 2024
Reply from Dan.com
Hello maximum,
We are sorry to hear that your domain name expired and that someone else registered it after its expiration. We know how frustrating it can be to miss important times like a Domain Name renewal due date. We appreciate the opportunity to clarify that as a Domain Name Marketplace, anyone can create an account with us, and list the domain names they have registered, for sale. I hope this information helps in understanding what we do as a company and appreciate you sharing your experience with us.
My thanks,
JM
Dan.com is a Scam
Dan.com is a Scam. We paid 2-3x to acquire the same domains with Dan.com over more than 28 accounts.
3 authorization links we were sent from Dan.com were bad. Customer support was uncoordinated, unhelpful, whom ultimately transferred 2 of our domains to a Dyna Account we don't have access to. 2 other domains, Dan.com sold them in the Market and were lost.
Authorization codes were often invalid, but Dan.com still charged $100 for re-sending the authorization codes.
Date of experience: 20 January 2024
Reply from Dan.com
Hello William,
Thank you for your feedback. The $100 fee is related to when a buyer is not responding to any of our messages. This would be 45 days late and after a high volume of reminders. In that event a late fee of $100 is charged. We appreciate you sharing your experience with us and helping us to understand how we can better meet our customers needs.
My thanks,
JM
Dan.com is still really upsetting
Dan.com continues to be really upsetting with their recurrent fraudulent listings
Since my last recent TrustPilot review, almost 3 dozen new unauthorized listings of my domains appeared.
It's as if rogue sellers on their platform believe that they can post anyone's domain names for sale on Dan.com, without the owner's permission and with impunity. They apparently don't mind potentially scamming unknowing buyers of hundreds or even thousands of dollars. As before, their listing prices for my domains were much higher than my legitimate,actual marketplace listings elsewhere.
Dan.com customer support did remove the fraudsters' listings more quickly this time. But there was no indication that any action was taken to restrict or ban the fraudulent sellers involved, especially one that had posted almost two dozen of my names. That is all the more saddening.
Date of experience: 24 March 2024
Reply from Dan.com
Hello LG,
Thank you for the feedback and for the opportunity to clarify that while we don't contact customers regarding our security process or outcomes from those security process; we do take Security and our Terms of Service seriously and remove bad actors from our platform in addition to preventing bad actors from returning. We are reviewing the information you have provided with our Leadership to see what more can be done, and we appreciate you sharing your experience with us.
My thanks,
JM
This is greatest place to buy and sell…
This is greatest place to buy and sell domain name. I really like their platform
Date of experience: 03 April 2024
Reply from Dan.com
Hello Sangeeth,
We are glad to hear that you have had such great support from us and we look forward to helping again in the future
My many thanks,
-JM
Best service in our area .
Best service in our area .
Excellent...work
Date of experience: 30 January 2024
Reply from Dan.com
Hello Satya ,
Thank you for your feedback and thank you for being a customer. We look forward to helping out again in the future.
My many thanks,
-JM
Still waiting for payment 3 weeks later!
I sold a domain through Dan over 3 weeks ago but still haven't received payment for it. They have repeatedly told me that they are 'chasing the bank' for an explanation as the payment was made to an account that no longer exists and thus should have bounced back. They appear to have no intention of reimbursing me whilst passing the blame back on to their bank and telling me to wait and wait...! I have lost all faith in them as a marketplace and feel terribly betrayed and let down as a customer. In fact I feel as if I have been robbed!
Date of experience: 22 January 2024
Reply from Dan.com
Hello Tim,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.
My thanks,
JM
I DONT WANT TO BUY FANTASY.AI
I DONT WANT TO BUY FANTASY.AI SO GET RID OF THE POP-UP ON THE ACCOUNT CREATOR THING SO I CAN MAKE AN ACCOUNT OR ATLEAST MOVE IT
Date of experience: 19 May 2024
Reply from Dan.com
Hello Supercarboyg,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.
My thanks,
JM
best in the game
good customer service, very satisfied. best in the game
Date of experience: 02 January 2024
Reply from Dan.com
Hello originem studium,
Thank you for your feedback and thank you for being a Dan.com customer. We look forward to helping out again in the future.
My many thanks,
-JM
Unreliable
Unreliable, unfair and shady business practices. They just double the price during a negotiation, after first offering a lower price, but suddenly increase it after you show interest. Won't buy from them now and chose another domain.
Date of experience: 22 February 2024
Reply from Dan.com
Hello Steven,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.
My thanks,
JM
Good app and good experience for any…
Good app and good experience for any time.so easy to earn and transfer
Date of experience: 08 November 2023
What a great company
What a great company, always responded to my questions, very precise and polite.
Date of experience: 11 August 2023
This must be illegal.
This must be illegal.
They simply buy domains, do not use them and sell them at high prices. Therefore, whoever owns the legitimate name of their business cannot acquire it.
Horrible action. These terrible attitudes should not be allowed.
Date of experience: 30 September 2023
Reply from Dan.com
Hello Marcos,
Thank you for your feedback and for the opportunity to clarify; Our customers are the ones listing their domain names for sale and registration. If the domain name you are looking for is already registered, there are ways to attempt to purchase it from the current registrant or you can register the same name with a different extension, as there are many to choose from. We appreciate you sharing and helping us to understand how to better meet our customers needs.
My thanks,
JM
Scam
Scam. Domains info is not disclosed. There are vast majority of used domains that have toxic link profiles that you cannot never get rid of. You will only see it with special professional tools.
Dan isn't responsible for anything, they will happily take your money and wont return even if asked the same day.
This is immoral since marketplace should protect buyers, this is not the case here. Better go to Sedo.com or flippa, at least you have some protection.
In a real marketplace, everything would be disclosed to the buyer. Dan resists to do that.
Date of experience: 11 September 2023
Reply from Dan.com
Hello Trigon Group,
Thank you for your feedback. We appreciate your time in sharing your experience with us and for helping us to understand how we can better meet our customers needs.
My thanks,
JM
Unbelievably slow
Unbelievably slow. For some reason dan.com doesn't have the domains they are selling in their registrar and the owners are slow to respond to dan.com, which makes the transfer process very painful.
Edit: 4 days later with no progress and customer support has been extremely unhelpful
Date of experience: 28 September 2023
Reply from Dan.com
Hello David ,
Thank you for your feedback. What you have described (waiting for a domain seller to participate in the domain sale process) is something that all domain aftermarket platforms are affected by. That being said, we take great pride in our QA to block and prevent bad-actors from working on our platform so that our customers can have a great domain aftermarket experience.
My thanks,
JM
International robbery…
International robbery like company for domains, buy low cost. Sell $1000 more. They Kill small scall companies.
darshapi.com
profuture.net
and more
Date of experience: 01 February 2024
Reply from Dan.com
Hello Customer,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.
My thanks,
JM
Smooth from beginning to end!
Smooth from beginning to end
Totally seamless experience from purchase to transfer of ownership.
Date of experience: 27 August 2023
Worst experience ever
So far the worst experience ever. Bought a $5,000 domain and then Dan.com immediately crashed. Then crashed twice more, so I had to wait until Monday because their tech support only keeps regular hours. It’s Monday and I spent two hours trying to get my DNS settings changed but there’s still an issue on their end. They told me to wait until tomorrow.
Date of experience: 25 September 2023
Reply from Dan.com
Hello Emerson,
Thank you for your feedback. I am sorry to hear of the frustrations you encountered with accessing your domain name,. I appreciate hearing that you have spoken with our support and they have provided timeframes. Thank you for sharing your experience and helping us to understand how to better meet our customers needs.
My thanks,
JM