StrawberrySocial Ltd

StrawberrySocial Ltd

Online Audio and Video Media

Your Brand: Our Protection

About us

Your outsourced, flexible & experienced reputation management team, specialising in customer support/service, community management,online risk workflows, strategy and moderation. As experts in brand protection, we specialise in the social media arena. On offer are a variety of consultancy, moderation, customer service and online support services for agencies, brands and charities - focussing on authentic engagement and keeping organisations safe. We provide the resources and expertise to help you monitor, moderate and engage your audiences 24/7/365. We also have some cracking expertise in social strategy and training. Our team have been in the industry for quite a while (from back in the days before Facebook, yes there was such a time) … but we also have some very bright young things keeping us ‘on our toes’. We use well-established processes to smoothly run escalation set-up, moderation and engagement teams. Ours is a personalised and tailored solution. AGENCIES - services for Digital, Advertising + PR help support client service and social teams by assessing and mitigating risk, protecting brands and providing peace of mind through consultancy and round-the-clock moderation and engagement. BRANDS - supporting their busy in-house staff – providing campaign risk assessment, moderation, customer service/support and community management assistance across all social media platforms and online tools. Our remote teams work closely with clients to provide flexible cover when it is most needed. CHARITIES - highly experienced in the specific needs of forums, closed communities and social channels; moderating, sign-posting help, risk assessment and guidance, setting up and managing crisis escalation and protecting the community. We take the time to understand the needs of each community and work throughout the night and/or weekend. STRATEGY + ANALYSIS - our social strategists provide help with online audits, influencer research, risk assessment and strategic planning.

Website
http://www.strawberrysocial.com
Industry
Online Audio and Video Media
Company size
11-50 employees
Headquarters
London
Type
Self-Owned
Founded
2015
Specialties
content sourcing and writing, social media management, management consultancy, interim social media personnel, social media training, content strategy, Social media for events / live tweeting, community management, content moderation, customer service, customer support, risk management, brand reputation, and crisis support and prevention

Locations

Employees at StrawberrySocial Ltd

Updates

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    593 followers

    Charity Marketers, planning a well-deserved summer break and worried about leaving your social channels unattended? We’ve got you covered! ☀️ As Summer fast approaches, it's crucial to ensure that your organisation's online presence remains consistent and engaging so you can have fun in the sun. With our Holiday Moderation Cover package, you can enjoy a break without missing a conversation online. Our team of superstars will take the reins, handling community management, moderation, and online engagement. So, while you're making memories, we'll ensure your customers, clients, and followers are all in good hands. Ready to get started? Visit here https://lnkd.in/e9jW_UXD to see how we can support your team online!

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    593 followers

    Contrary to popular belief, online moderation is far from a walk in the park! It requires commitment, resilience, creativity, empathy, and the ability to make tough decisions under pressure. 💪 We sat down with our superstar moderator and community manager, Becca Brinkworth, to shed light on the realities of this vital role. Spoiler alert: It's definitely not just about scrolling through social media all day! Check out Becca's eye-opening insights in our blog post 👉 https://lnkd.in/eJc8-wCx

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    Record online safety incidents with ease by downloading your FREE Critical Incident Report Template 📄 ✔️ Record online safety incidents with clarity and consistency. ✔️ Demonstrate a commitment to good governance and safety. ✔️ Available in both PDF and editable Word document formats. Be prepared and register for your free copy 👉 https://lnkd.in/ezqiHhu2

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  • View organization page for StrawberrySocial Ltd, graphic

    593 followers

    Charity marketers, should you be worried about online moderation on Twitter/X? The latest E.U. transparency report, shared by Social Media Today, LLC, reveals Twitter/X has far fewer content moderators than other platforms. This could mean more harmful content slips through the cracks, potentially impacting your cause. Why it matters: BRAND SAFETY: Your charity could be seen alongside negative content, hurting your image. DONOR TRUST: Users might feel unsafe on Twitter/X, making them less likely to engage with your cause. Our advice: Monitor Twitter/X for mentions of your charity, regardless of your platform presence and flag any inappropriate content. 👉 Read the full story for more details: https://lnkd.in/eNk53JXV P.S. Stay informed: Subscribe to our newsletter for the latest social media marketing tips 🙌 https://lnkd.in/eHn99nfW

    Data Shows X Has Significantly Fewer Moderation Staff Than Other Platforms

    Data Shows X Has Significantly Fewer Moderation Staff Than Other Platforms

    socialmediatoday.com

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    593 followers

    Does your organisation have the expertise to communicate in a social media crisis? ⚡ We understand how important it is to be prepared for unexpected circumstances, especially in times of natural disaster or global crisis. Here are FIVE top tips to ensure that you and your team are ready to act and handle any unforeseen situation that may arise on your social media channels. P.S. Found these tips valuable? Read the full story ➡️ https://lnkd.in/dxq_iHR3

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    593 followers

    The school holidays can bring extra concerns about children's online safety, especially within community and gaming groups 🖲️ In our blog, we deep dive into the 4 Cs - Content, Contact, Conduct, and Commerce - of online safety. We break down the current risks children face on the internet, providing insights and tailored recommendations for organisations working with young people. You'll discover how to: - IDENTIFY the key online risks children face. - BUILD trusted online spaces with effective protection. - IMPLEMENT immediate actions for a safer digital world. Read more ➡️ https://lnkd.in/ee_9Edk9

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    593 followers

    RNLI: Social Media Masters of the Sea 🚤 The RNLI has become one of TikTok's latest charity sensations. Launched to boost visibility, they amassed 153,000 followers in just two months! Their secret? A captivating content mix. "Float to Live" educates on crucial water safety techniques, while behind-the-scenes glimpses showcase thrilling coastal rescues and crew training. Interesting facts about the RNLI weave it all together. 🛟 But they don't stop there! The RNLI cleverly uses trending sounds and challenges to keep its content fresh and reach new audiences. Imagine learning lifesaving tips through a dance song, or packing beach essentials via a challenge! 🏖️ The RNLI's social media approach blends education, entertainment, and trends. This not only increases visibility but fosters connections, all while reminding everyone of their core mission: keeping people safe at sea. Feeling inspired? Head over to the RNLI's LinkedIn page and check out their socials! 📲 P.S. Want to learn how YOUR charity can leverage TikTok for good? Check out our blog post packed with inspiring examples! ➡️ https://lnkd.in/egXWdePv

    Inspiring Charity TikTok Accounts for UK Nonprofits | StrawberrySocial

    Inspiring Charity TikTok Accounts for UK Nonprofits | StrawberrySocial

    https://www.strawberrysocial.com

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    593 followers

    Struggling to make your communications inclusive? CharityComms accessible guide is ready to get you started💡 Accessibility is a vital yet daunting topic for many charity comms teams. This resource offers practical insights, tips, and actionable advice to kickstart your journey towards inclusive communications. With contributions from leading charity communicators (several of whom we have had the pleasure of working with!), you can learn from their collective wisdom and make your content reach an even wider audience. Learn more 👉 https://lnkd.in/dGeq5YHC

    Accessible communications: A starting point for fostering more inclusive comms

    Accessible communications: A starting point for fostering more inclusive comms

    https://www.charitycomms.org.uk

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    593 followers

    The NSPCC's GameSafe Festival is a Fundraising Inspiration 🕹️ Live streaming and audience interaction are powerful tools for fundraising, and the NSPCC's GameSafe Festival is a shining example. This successful event raised a staggering £7.5k while promoting safe gaming practices. Here's what made it so effective: ✅ Engaging Content: The festival featured well-known gaming creators, competitions, and valuable safety tips – all delivered in a fun and interactive way. This kept viewers engaged and excited to participate. ✅ Collaboration: StrawberrySocial partnered with the NSPCC, providing moderation and ensuring a safe and positive environment. This collaboration maximised the impact of the event. The GameSafe Festival proves that by incorporating live streaming and audience interaction, charities can: RAISE AWARENESS: Reach a wider audience and promote their cause in a unique and engaging way. BOOST DONATIONS: Create a sense of community and excitement that encourages viewers to donate. EDUCATE AND ENTERTAIN: Combine fun activities with important safety measures in place, making the experience valuable for everyone involved. Ready to learn more top tips for charity gaming success? We explore real-life examples and advice in our latest blog 👉 https://lnkd.in/eM9jGBdu

    Ready, set, engage! Top tips for charity gaming success | StrawberrySocial

    Ready, set, engage! Top tips for charity gaming success | StrawberrySocial

    strawberrysocial.com

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