Microsoft Dynamics 365 empowers customers everywhere to drive process efficiency and deliver business success. With the introduction of AI and Microsoft Copilot, career growth opportunities are even greater for professionals with technical skills in Microsoft business applications.
We’re pleased to announce that we’re evolving Microsoft Credentials for Dynamics 365. The changes help ensure that skills related to Microsoft’s AI apps and services, the cloud, and other emerging technologies are validated, helping you build the skills you need to be successful in these job roles. We’re also streamlining the certification journey so that you have a more straightforward path to prove those skills.
Currently, the Dynamics 365 learning journey for customer experience professionals involves earning three role-based certifications—Dynamics 365 Sales Functional Consultant Associate certification, Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, and Dynamics 365 Customer Insights (Data) Specialty. Our goal is to simplify the path and improve the skills-validation experience with a single role-based Microsoft Certification, combined with multiple scenario-based Microsoft Applied Skills, providing the opportunity for professionals to showcase the depth of their knowledge for the role and for specific, real-world projects.
The new Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification will be released in late September 2024. It can help you prove that you have the skills to elevate the customer experience, strengthen customer relationships, and earn customer loyalty by using Dynamics 365 Sales, Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights – Data.
Coming soon, to complement the skills validated by the upcoming certification, we’ll release several Applied Skills scenarios related to Dynamics 365 Customer Insights, like creating and managing journeys with Dynamics 365 and creating and managing segments. Stay tuned for more news.
The new Certification and Applied Skills will allow you to prove skills that are currently measured by the following certifications. These certifications, their exams, and the related renewal assessments will all be retired on November 30, 2024:
The following questions and answers can help you determine how this news could impact your learning journey:
Q. What if I’m studying for Exam MB-210, Exam MB-220, or Exam MB-260?
A. If you’re currently preparing for Exam MB-210, Exam MB-220, or Exam MB-260, we strongly recommend that you take the exam before November 30, 2024. You won’t be able to take these exams or earn the associated certification after that date.
Q. I’ve already earned one of these certifications. What happens now?
A. If you’ve already earned the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, or Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification, it will stay on the transcript in your profile on Microsoft Learn. If you’re eligible to renew your certification before November 30, 2024, we recommend that you consider doing so.
Q. Will this change impact Microsoft Partners?
A. For Microsoft Partners, those who have earned any of the eligible certifications before they retire will continue to earn points or credit toward offering requirements as long as those certifications remain on their transcript, until a year after the certifications are retired. New credentials may be eligible for inclusion in the Microsoft AI Cloud Partner Program (Partner Program) requirements. These changes will be shared with partners when additional details are available.
Partner skill-building for Customer Insights will continue as part of the initiatives from the Partner Program
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