Tumblr Support — Support Form

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See, that’s what the app is perfect for.

Sounds perfect Wahhhh, I don’t wanna

Support Form

Now that our spiffy new help form has made its debut, we wanted to give a heads-up that we’re no longer responding to emails to [email protected]. The form does a much better job of gathering all the important info we need to help you, which means we can respond to your requests more swiftly and articulately.

So, if you ever can’t find the answer you’re looking for while searching our help pages, just hit the “Contact Support” button at the bottom of the results. There, that’s the form.

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For several years, the Tumblr help docs have mirrored the Tumblr experience: clean and simple. And that was fine. But as we’ve added features and choices and compatibility and complexity, the whole Tumblr experience has gotten richer and it feels...

For several years, the Tumblr help docs have mirrored the Tumblr experience: clean and simple. And that was fine. But as we’ve added features and choices and compatibility and complexity, the whole Tumblr experience has gotten richer and it feels like our documentation should reflect that too.

Introducing the new Tumblr help center. At tumblr.com/help, you’ll find

  • Better, more thorough search results
  • An improved, much-more-Tumblry look and feel
  • An announcements section at the top of the page for recent changes and news
  • All the same helpful content you know and love

Thanks for using the site and for giving us something to write help center articles about, Tumblr. 💗

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Have you seen something on Tumblr that violates our policies? Well, we’d love to hear about it—once. Tumblr’s Support and Trust & Safety teams are made up of actual people (Hi! I’m Nicole!) and we read every single message you send us, despite how small our teams are.

What happens after we read a message? We investigate it! Right away. So, when we get another message about the same issue, there’s not much more we can do about it. And when we get 10,000 more messages about that issue, well, there’s still not much more we can do about it, and we have to review all 10,000 of those messages before we can move on to other matters. If you ask your friends and followers to report the same thing that you just did, it makes it harder for us actual humans to address all of the issues that need addressing.

We need vigilant people like yourself to keep this site awesome, but trust that any problems you find can be solved with a single email. We swear it.

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This was the problem: You’d be searching for Field of Dreams, the critical standout film of 1989. But instead of Kevin Costner, you’d get rolling hills and wildflowers. That’s because we’re giving you the best stuff tagged #field or #dreams (or...

This was the problem: You’d be searching for Field of Dreams, the critical standout film of 1989. But instead of Kevin Costner, you’d get rolling hills and wildflowers. That’s because we’re giving you the best stuff tagged #field or #dreams (or #of).

Here’s the solution: Choosing #tagged in the app bundles the whole phrase together. You just search for something and tap #tagged at the top of the screen to show posts tagged with that exact phrase.

And hey, slugger. Learn about the tons of other ways you can filter a search in our help center, here.

⚾️

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We here at Tumblr work hard to ensure you can use your account across a wide range of devices and older systems, but at some point we have to throw our bodies upon the gears and say stop. 

Specifically, Internet Explorer on Windows XP no longer provides adequate security measures to protect your sensitive online information from being compromised. Consequently, Tumblr will be soon be ceasing support of IE on Windows XP.

So, if you’re using XP, you’re going to need a different browser. Chrome or Firefox would be our suggestions, personally.

If you’re absolutely committed to IE, then you’ll have to upgrade to a newer version of Windows.

We know it’s a tiny bit of a pain to switch, but your security is paramount.
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Everything okay?

If you or someone you know is struggling with an eating disorder, you are not alone.  

If you are in the United States, please try:

National Eating Disorders Association (support, resources, treatment options)

If you are outside the United States, visit IASP to find help lines related to eating disorders for your country. 

For self-help courses on body image and general peer support, please try Koko. 

For more resources, please visit our Counseling & Prevention Resources page for a list of services that may be able to help.

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Everything okay?

If you or someone you know is struggling, you are not alone. There are many support services that are here to help. For 24/7 peer support and other resources, message KokoBot on Tumblr.

If you are in the United States, please try:

National Suicide and Crisis Lifeline or dial 988 or (en Español)

The Trevor Project (LGBT crisis intervention) or dial 1-866-488-7386

Trans Lifeline or dial 1-877-565-8860 (en Español)

The National Domestic Violence Hotline or 1-800-799-SAFE (7233)

Rape Abuse & Incest National Network or 1-800-656-HOPE (4673)

S.A.F.E. Alternatives for Stopping Self Abuse or 1–800-DONT-CUT (366–8288)

National Eating Disorders Association

If you are outside the United States, visit IASP to find resources for your country.

For more resources, please visit our Counseling & Prevention Resources page for a list of services that may be able to help.

tumblr counseling prevention self harm psa tumblr support tumblr help tumblr staff depression

Everything ok?

If you or someone you know is a victim of abuse, please contact:

The National Domestic Violence Hotline or 1-800-799-SAFE (7233)

Rape Abuse & Incest National Network or 1-800-656-HOPE (4673)

Trained advocates are available 24/7 to take your call.

For international resources, please try IASP.

For more resources, please visit our Counseling & Prevention Resources page for a list of services that may be able to help.

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wip

lovelyeevee234 asked:

Hello there! So I just made a community and wanted to ask a couple questions.


  1. How will I be able to let people see my community during this beta test and in the future?
  2. Will the cap be removed or be severely bumped up once the beta test is done?
  3. If a community acts out will there be an option to report them?

wip answered:

Answer: Hi there, @lovelyeevee234!

Some great questions here. Let us answer them one by one.

How will I be able to let people see my community during this beta test and in the future?

Right now, communities aren’t listed anywhere. They’re invite-only and “hidden” by design to keep the test somewhat constrained. But in the future, there will be rich discovery experiences just like we have for posts and blogs on Tumblr today! We’re building this stuff as quickly as we can.

Will the cap be removed or be severely bumped up once the beta test is done?

Our hope is to remove the cap entirely. The cap exists as a kind of bottleneck to keep our experiment limited for now, and we already expanded it from 25 to 500 per community. However, the cap could come in handy for communities managed by a small number of people—or those that actually want to be small, which we’ve heard feedback about. The most likely outcome is that the cap will become optional.

If a community acts out will there be an option to report them?

Yes, we’re building moderation features for inside communities now. We are also building moderation features for communities themselves—so they can be reported the same way posts and blogs can be reported. Communities, overall, have to adhere to the same guidelines as everything and everyone else on Tumblr.

Thank you for your questions, and keep ‘em coming folks.

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