Toku

Eid al-Adha Mubarak to you and your loved ones. May you have a wonderful Eid! 🌙 🐑

📈 In an era where AI has seamlessly integrated into our daily lives, becoming a norm across industries, the question persists: will gen-AI chat change consumers' perception? In this article, we dive into consumer perceptions of AI and its effectiveness. We explore the balance between human and AI interactions in customer service, consumer trust levels, and how businesses can leverage AI to enhance customer experiences. Read the full article in the comments below! 👇

🔎 Did you know that millennials are the most confident when it comes to identifying scam SMS? But here's an interesting twist - despite their confidence, they are also the most susceptible to scams 💥 Our data reveals that 36% of 25-34-year-olds would click on an SMS link labeled "Likely-SCAM," making them the highest percentage among age groups. Get the full scoop here: https://lnkd.in/gQ-j2aPe

Ignite the #CX Revolution with Toku! 🚀 Meet the trailblazers – John Mathew Concha, Kiew Peng Lau, and Peimian Lee, driving our commitment to redefine customer experiences across borders. Swipe to discover the passions that fuel their Toku spirit. ⚡ Ready to join our dynamic team? Explore exciting opportunities and embark on a fulfilling journey with us! Link in the comments below. #WeAreHiring Shefali Sharma & Chay Creighton

📊 Curious about the metrics numerous contact centre leaders rely on to evaluate call centre performance and agent effectiveness? Discover the Top Contact Centre Metrics for Managers and Agents in our article. From customer satisfaction score to average handling time, gain the knowledge you need to succeed! ✨ Don't miss these essential metrics, along with their calculations, included in the full article down below in the comment section 👇 #CCaaS #ContactCentre #Metrics #Analytics

💬 Missed out on our CEO and Founder, Thomas Laboulle‘s speech at the Contact Centre Association of Malaysia (Official)'s National Contact Centre Conference? We’ve got you covered. Here are the key takeaways from his presentation: 📊 Boost productivity with AI 🤝 Enhance Human-AI synergy 📱 Embed support within your app 😃 Improve customer satisfaction with conversational AI 🚀 Check out the slides below for a deeper dive from his insightful presentation on ‘Next-Gen Customer Conversations: AI, Voice Virtual Agents and Emerging Trends in APAC’! #APAC #AI #CX #CustomerExperience Jonathan Mondon, Ann Loraine Labag, Kiew Peng Lau, Kester Poh, Nora Huin, Parameswaran A. Shanmuganathan, Dennis Chang & Leong Shu Min

📱 We had an incredible time at International Telecoms Week! It was a privilege to connect with so many industry leaders and professionals, exchanging insights and exploring new opportunities in the telecom sector. Thank you to the ITW organisers for hosting such a stellar event. We're eager to build on the connections and knowledge we've gained 🤝 Looking forward to seeing everyone again next year! 👋 Andrew Tan #ITW2024 #Telecom #Carrier #InternationalTelecomsWeek

🔮 Our 2024 AI predictions are coming to life! 🤖 OpenAI's strides in multimodal development align perfectly with our forecast of multimodal and compact models leading the charge. 🚀 Curious about our other predictions? Dive into our 10 CX predictions for APAC here: https://lnkd.in/gWUU5fkQ Isuru Rajakaruna #CXTrends #AITrends #Multimodal #CompactModels #AI #APAC

🎉 What an amazing and insightful time we had at the National Contact Centre Conference Malaysia! 🌟 It was an absolute pleasure meeting each and every one of you and diving deep into the world of customer engagement and innovation. The buzz around AI was palpable, with so many engaging discussions about harnessing the power of AI to transform customer experiences. 🤝 Thank you to everyone who stopped by our booth, engaged in thought-provoking conversations, and shared your insights with us. We look forward to seeing you again soon! Thomas Laboulle, Jonathan Mondon, Ann Loraine Labag, Kiew Peng Lau, Kester Poh, Nora Huin, Parameswaran A. Shanmuganathan, Dennis Chang, Leong Shu Min, Quek Hian Nang Michael, Vigneswaran Sivalingam, Azra Mustafa, Manju Thavamoney, Activeo, AiChat & Contact Centre Association of Malaysia (Official) #CustomerExperience #CXTrends #CCAM #ContactCentre #APAC

🌟 Our exclusive Toku x CCAM Networking Night brought together professionals under one roof for an evening of canapés and captivating conversations. From industry insights to new connections, it was a night to remember! Cheers to the lasting memories and connections formed. Till we meet again 👋 Jonathan Mondon, Ann Loraine Labag, Kiew Peng Lau, Kester Poh, Nora Huin, Parameswaran A. Shanmuganathan, Dennis Chang, Leong Shu Min, Vigneswaran Sivalingam, Azra Mustafa, Manju Thavamoney & Contact Centre Association of Malaysia (Official) #Networking #CCAM #ContactCentre