Toku’s Post

🤖 Power up your customer experience with AI! We believe in empowering your agents and operations. Forget the notion of AI replacing jobs; instead, let us enhance your team's capabilities. 🚀 Empower agents: Anticipate customer needs for personalised, empathetic support. 🌏 APAC-tailored AI: Enhance accuracy for regional languages, transform interactions. ⚡ Boost productivity: Streamline tasks, focus on building stronger customer relationships. Ready for a CX upgrade? Let’s chat! Isuru Rajakaruna, Jonathan Mondon, Thomas Cazacu, Vidhi Agarwal, Shaun Wang, Kiew Peng Lau, Amelia Soon & Ann Loraine Labag #CCaaS #AI #ContactCentre

🚨 The number of reported scam cases in 2023 reached an all-time high, with 46,563 cases—a staggering 46.8% increase from the previous year. Find out how you can establish consumer trust in the link below 👇

📊 Delve into the world of Customer Effort Score (CES) with our comprehensive article! Discover the myriad benefits of tracking CES and how it can revolutionise your approach to customer experience. From reducing customer effort to reinforcing loyalty, CES holds the key to unlocking deeper insights into your customer interactions. Read the full article for a deep dive! Check out the link in the comment below 👇 #ces #ContactCentreMetrics #ContactCentre

Eid al-Adha Mubarak to you and your loved ones. May you have a wonderful Eid! 🌙 🐑

📈 In an era where AI has seamlessly integrated into our daily lives, becoming a norm across industries, the question persists: will gen-AI chat change consumers' perception? In this article, we dive into consumer perceptions of AI and its effectiveness. We explore the balance between human and AI interactions in customer service, consumer trust levels, and how businesses can leverage AI to enhance customer experiences. Read the full article in the comments below! 👇

Ignite the #CX Revolution with Toku! 🚀 Meet the trailblazers – John Mathew Concha, Kiew Peng Lau, and Peimian Lee, driving our commitment to redefine customer experiences across borders. Swipe to discover the passions that fuel their Toku spirit. ⚡ Ready to join our dynamic team? Explore exciting opportunities and embark on a fulfilling journey with us! Link in the comments below. #WeAreHiring Shefali Sharma & Chay Creighton

📊 Curious about the metrics numerous contact centre leaders rely on to evaluate call centre performance and agent effectiveness? Discover the Top Contact Centre Metrics for Managers and Agents in our article. From customer satisfaction score to average handling time, gain the knowledge you need to succeed! ✨ Don't miss these essential metrics, along with their calculations, included in the full article down below in the comment section 👇 #CCaaS #ContactCentre #Metrics #Analytics

💬 Missed out on our CEO and Founder, Thomas Laboulle‘s speech at the Contact Centre Association of Malaysia (Official)'s National Contact Centre Conference? We’ve got you covered. Here are the key takeaways from his presentation: 📊 Boost productivity with AI 🤝 Enhance Human-AI synergy 📱 Embed support within your app 😃 Improve customer satisfaction with conversational AI 🚀 Check out the slides below for a deeper dive from his insightful presentation on ‘Next-Gen Customer Conversations: AI, Voice Virtual Agents and Emerging Trends in APAC’! #APAC #AI #CX #CustomerExperience Jonathan Mondon, Ann Loraine Labag, Kiew Peng Lau, Kester Poh, Nora Huin, Parameswaran A. Shanmuganathan, Dennis Chang & Leong Shu Min

📱 We had an incredible time at International Telecoms Week! It was a privilege to connect with so many industry leaders and professionals, exchanging insights and exploring new opportunities in the telecom sector. Thank you to the ITW organisers for hosting such a stellar event. We're eager to build on the connections and knowledge we've gained 🤝 Looking forward to seeing everyone again next year! 👋 Andrew Tan #ITW2024 #Telecom #Carrier #InternationalTelecomsWeek