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Unified Enterprise Plan Details

Microsoft Unified Enterprise details

Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most.
Technical Support (24/7)

  • Expected response times:

– Critical Sev 1: 15-min for Azure/1-hour for all other products

– 1-hour Sev A/2-hour Sev B/4-hour Sev C
Escalation Management

  • For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products
  • For Critical Business System Degraded issues, resource assigned after 1- hour for all products
IT Health

  • On-demand assessments with as-needed setup and configuration services
Cloud Assistance

  • Billing support provided by the Azure Support team (included in the free support)
Account Management

  • Assigned Customer Success Account Manager
Advisory Support

  • Advisory Phone Support (limited to six hours or less per incident)
Technical Training

  • On-demand videos, hands-on labs, learning paths, and expert-led webcasts
Proactive Services*

  • Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more
Enhanced Solutions*

  • Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical
 

*Available through Flex Allowance or for purchase as add-ons

Transparent and predictable pricing

Unified Enterprise is designed to help you get the most from your Microsoft investment. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow.

Comprehensive coverage

Get coverage for your entire organization so you can work more holistically with Microsoft

Industry-aligned pricing

Rates start at 8-10%, which is well within the range of typical software and cloud vendors

Predictable rates that scale

Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing

Fixed price for the year

No additional charges for license and cloud purchases made during the term of your contract for annual agreements

How is pricing calculated?

We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Your “P” is comprised of:

  • Previous 12-months of cloud services (Microsoft 365, Dynamics 365) purchases
  • Previous 12-months of Azure consumption (after discounts and before credits are applied)
  • Previous 12-months of license-only purchases
  • Previous 12-months of Software Assurance, License + Software Assurance purchases

Any product (Software Assurance, License + Software Assurance, Subscription) that was purchased and prepaid more than 12 months ago with active coverage shall be prorated.

Unified Enterprise pricing details

Download the datasheet

Infrastructure

Infrastructure

User

Annual spend

Azure

On-Prem Server

Annual spend

Modern Work, Biz Apps, On-Prem User
$0 to $1.8M

10%

10%

$0 to $1.5M

7.5%
$1.8M to $6M

7%

7%

$1.5M to $3M

6.5%
$6M to $12M

5%

5%

$3M to $6M

5.5%
$12M to $30M

3%

3%

$6M to $15M

4.5%
$30M to $60M

2.25%

2.25%

>$15M

3.5%
$60M to $120M

2%

2%
>$120M

1.75%

1.75%

All spend amounts are shown in USD. The minimum contract price is $50,000. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M).

*Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later.

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