A continuación, le indicamos cómo puede conectarse y establecer relaciones con los ejecutivos de posventa y los responsables de la toma de decisiones.
Conectarse con los ejecutivos de posventa y los responsables de la toma de decisiones es un proceso matizado que requiere un enfoque estratégico. Estos profesionales son responsables de garantizar la satisfacción del cliente después de una compra, lo cual es crucial para retener a los clientes y fomentar la lealtad a la marca. Para formar relaciones significativas con ellos, debe comprender las complejidades del servicio posventa y el valor que aporta a las empresas. Al demostrar sus conocimientos y ofrecer información valiosa, puede entablar conversaciones que pueden conducir a relaciones profesionales duraderas.
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Kuntal Raha3X Top Voice II MBA II CEFR C1 - Score 593 Il LinkedIn Excel & Powerpoint Assessed II Team Leading, Sales, Post Sales…
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La creación de redes es la base de la construcción de relaciones profesionales, y no es diferente cuando se trata de conectarse con ejecutivos de posventa. Comience asistiendo a eventos de la industria, ferias comerciales y seminarios donde es probable que estos profesionales estén presentes. Participe en discusiones, intercambie tarjetas de presentación y haga un seguimiento con mensajes personalizados que hagan referencia a su conversación. Este contacto inicial es su oportunidad de causar una impresión memorable, así que asegúrese de comunicar su interés genuino en el campo de la posventa y cómo puede contribuir a su avance.
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One of the most important things you can do to make a name for yourself in your industry is to build professional relationships. To do this, Research the group or person you’re interested in engaging with. Prepare a strong and well-thought-out introduction. Listen actively and engage in discussions. Be mindful of body language. Emotional intelligence is important. Focus on similarities. Last but not least, lead with empathy and respect.
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1. Start with upskilling yourself in your job and bringing insights to the table that are valuable for them and the company that will instantly put you in the spotlight. 2. Break the ice and social barriers and present yourself professionally to them in get-togethers, professional setups, and online and offline portals. 3. Show genuine interest in their services and products that will set you apart from others and help build strong connections that could be of help going forward. 4. Be updated with the industry standards and different tools being used to be updated with the ongoing trends. Also, keep in personal touch from time to time with them to be in line with their requirements and how you can pitch into help them.
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In my experience, this is how you can build relationships: 1. Attendance at industry events: * Participate in conferences, trade shows and networking events related to after-sales. * Look for opportunities to present your work and network with executives. 2. Social networks and online platforms: * Join LinkedIn groups and online forums focused on after-sales. * Interact with their posts and add value to conversations. 3. Valuable content and expert knowledge: * Create and share industry-relevant content, such as articles, blogs, or infographics. 4. Recommendations and references: * Look for opportunities to collaborate with other after-sales professionals 5. Strategic Networking
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Leverage industry events and professional network groups to build rapport with After-Sales executives, then offer solutions that address their specific pain points.
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Building connections with After-Sales executives and decision-makers involves strategic engagement and understanding their needs. Focus on offering value and being informed about the latest industry trends to make meaningful interactions. 🎯 Attend Industry Events: Participate in trade shows, seminars, and workshops where after-sales professionals gather. 🎯 Leverage LinkedIn: Use LinkedIn to join groups and participate in discussions relevant to after-sales service, increasing your visibility. 🎯 Offer Solutions: Understand their challenges and propose solutions that improve their operations, highlighting your expertise.
Aproveche las plataformas de redes sociales, especialmente LinkedIn, para conectarse con los ejecutivos de posventa. Personaliza tus solicitudes de conexión con una nota sobre por qué te estás comunicando y cómo puedes agregar valor a su red. Interactúa con su contenido comentando cuidadosamente y compartiendo publicaciones que se alineen con tus intereses profesionales. Esta interacción en línea puede allanar el camino para conversaciones fuera de línea y profundizar su conexión con los líderes de la industria.
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Utilize social media platforms, particularly LinkedIn, to connect with after-sales executives. Personalize your connection requests with a message explaining why you're reaching out and how you can contribute to their network. Interact with their posts by commenting meaningfully and sharing content relevant to your professional interests. This online engagement can facilitate offline discussions and strengthen your relationships with industry leaders.
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Networking Basics: Attend industry events, trade shows, and seminars to meet after-sales professionals. Engage in discussions, exchange business cards, and follow up with personalized messages. Social Savvy: Use LinkedIn and other social media platforms to connect with after-sales executives. Customize your connection requests and engage with their content thoughtfully. Offer Value: Share insights on customer retention strategies or innovative after-sales service models to showcase your expertise and provide actionable solutions. Personal Touch: Remember personal details shared by executives and bring them up in future conversations to show that you value the relationship beyond just business opportunities.
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LinkedIn stands out as a potent tool for professional networking. Connect with after-sales executives and decision-makers on LinkedIn, and tailor your connection requests with a succinct message outlining why you're keen on connecting. Participate in conferences, trade expos, and networking events centered around after-sales services. These occasions furnish exceptional opportunities to engage with industry leaders face-to-face. Membership in industry associations pertinent to after-sales services can aid in establishing credibility and opening doors to networking opportunities with executives and decision-makers in the field.
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Utilize social media platforms like Twitter to connect with After-Sales executives and thought leaders. Engage in relevant discussions, share insightful comments, and establish your personal brand within the After-Sales community.
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Understanding: Gain knowledge of After-Sales processes. Networking: Attend relevant events to connect with executives. Social Media: Use LinkedIn for connection and engagement. Partnerships: Propose strategic alliances. Expertise: Share your insights publicly. Forums: Actively participate in industry discussions. Meetings: Schedule one-on-one interactions. Webinars/Podcasts: Host sessions to exhibit your expertise.
Cuando converse con los ejecutivos de posventa, concéntrese en ofrecer valor en lugar de buscar favores. Comparta información sobre estrategias de retención de clientes o modelos innovadores de servicio posventa. Al mostrar su experiencia y voluntad de proporcionar soluciones prácticas, crea una base para una relación basada en el respeto mutuo y el crecimiento profesional.
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Provide valuable insights, resources, or solutions that showcase your comprehension of their obstacles and how your offerings can alleviate them. Establish yourself as a reliable advisor by furnishing beneficial information or aid without anticipating instant reciprocation. Customize your outreach to exhibit authentic interest and grasp of their responsibilities and hurdles. Steer clear of generic or detached messages, opting instead for a tailored approach that aligns with their distinct needs and priorities.
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As per my exprience in Sales Coaching. Send a personalized follow-up message to thank the client and express your desire to continue the relationship. Share relevant resources or industry insights to demonstrate ongoing value. Stay connected through regular communication to update them on new offerings. Seek feedback and offer support to show commitment to their satisfaction.
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When engaging with after-sales executives, prioritize providing value instead of asking for favors. Share insights on customer retention strategies or innovative after-sales service models. By demonstrating your expertise and readiness to offer practical solutions, you lay the groundwork for a relationship founded on mutual respect and professional development.
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Contribute to the industry by sharing your knowledge and expertise through articles, blog posts, or presentations at industry events. This demonstrates your capabilities and establishes you as a valuable resource within the After-Sales community.
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Share actionable insights and best practices based on your expertise. Discuss trends, challenges, and opportunities within the industry that could benefit their operations. By showcasing your knowledge and willingness to contribute valuable ideas, you establish yourself as a trusted advisor rather than just another contact.
La escucha activa es fundamental a la hora de establecer relaciones con cualquier ejecutivo, incluidos los del sector de la posventa. Presta mucha atención a sus desafíos y prioridades. Reflexione sobre lo que dicen haciendo preguntas aclaratorias o resumiendo sus puntos para mostrar comprensión. Este enfoque no solo ayuda a establecer una buena relación, sino que también le brinda información sobre cómo puede servirles.
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Active Listening: Active listening is a crucial skill set that contributes to professional growth. By attentively listening to the concerns and feedback of after-sales executives and decision-makers, effective resolutions can be formulated, strengthening connections and relationships in the process.
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Nota de opinión Escucha activa, ES uno de los recursos y poderes de los grandes asesores. Da lugar a la claridad sobre el contexto que plantea el cliente. Demuestra un interés genuino sobre la situación. Genera un espacio de confort y mayor apertura del cliente, generando un clima que fortalece el vinculo, permitiendo a la conversación elevarse y auto sustentarse, identificando la resolución de lo planteado. Más afines tu oído y percepción, Mayor poder de identificación; Incremento de comprensión y resolución.
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Active listening is essential for professional growth, especially in the after-sales domain. Attentively listening to the concerns and feedback of executives and decision-makers enables the formulation of effective resolutions. This not only strengthens connections but also fosters better relationships within the industry.
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Building relationships with After-Sales executives requires excellent active listening skills. This involves paying close attention to the challenges they express, the goals they wish to achieve, and responding constructively. Active listening helps in understanding their business model deeply, enabling you to tailor solutions that resonate with their needs and facilitate a more engaging dialogue
Cumplir las promesas y mantenerse en contacto es clave para mantener las relaciones que ha construido. Si has ofrecido recursos o presentaciones, asegúrate de entregarlos con prontitud. Enviar check-ins ocasionales o artículos relevantes para sus intereses. Este compromiso constante demuestra su confiabilidad y compromiso con la relación.
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Once you've initiated contact, maintain regular follow-ups to cultivate the relationship and remain memorable. Offer updates, distribute pertinent resources, or periodically touch base to sustain involvement and showcase your continuous dedication to delivering value. Recognize that forging connections demands patience and perseverance, so persistently engage with After-Sales executives and decision-makers. Understand that meaningful connections often necessitate numerous interactions and touchpoints before solidifying.
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Articulo de opinión Si, ser atento con quienes nos importa mas allá de lo que le podamos vender, muestra la importancia que uno brinda a su gente, a su comunidad, la calidad de persona que trabaja y muestra ser. ves mas allá de las oportunidades vagas, mejorar atreves de los cambios hard choice, cuando identificamos un paradigma imperante, estar en esos momentos, acompañar y ser parte del proceso, son realmente de los mas importantes para las personas, ese es el pago. Luego la persona si reconoce el valor pedirá por ti, te lo hará saber. Tu método es real bro! sigue así.
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After initiating contact, it's crucial to maintain regular follow-ups to nurture the relationship and stay memorable. Offer updates, share relevant resources, or periodically check in to sustain engagement and demonstrate your ongoing commitment to delivering value. Recognize that building connections requires patience and persistence, so consistently engage with after-sales executives and decision-makers. Understand that meaningful connections often require multiple interactions and touchpoints before solidifying.
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Consistency in follow-up actions solidifies the connections you build with After-Sales executives. Whether it’s sending a thank-you note after a meeting, providing additional information as promised, or checking in periodically, follow-through is essential. This not only demonstrates your professionalism and reliability but also keeps you top-of-mind for potential future collaborations
Por último, añade un toque personal a tus interacciones con los ejecutivos de posventa. Recuerda los detalles personales que han compartido y menciónalos en futuras conversaciones. Envíe mensajes de felicitación por los logros profesionales o exprese su apoyo durante los desafíos de la industria. Las interacciones personalizadas demuestran que valoras la relación más allá de las oportunidades de negocio.
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Engage in open dialogue with After-Sales executives and decision-makers to gain insights into their needs, preferences, and areas where improvements can be made. By actively seeking their feedback, you demonstrate your commitment to understanding their unique challenges and priorities. Utilize the valuable insights provided to adapt and enhance your approach, ensuring that your offerings are precisely aligned with their requirements and expectations. This collaborative approach not only fosters a deeper understanding of their needs but also strengthens the partnership between you and the After-Sales team, ultimately leading to more effective solutions and improved outcomes.
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Engage in open dialogue with after-sales executives and decision-makers to gain insights into their needs, preferences, and areas for improvement. Actively seek their feedback to demonstrate your commitment to understanding their challenges and priorities. Utilize these insights to adapt and enhance your approach, ensuring that your offerings precisely meet their requirements and expectations. This collaborative approach fosters a deeper understanding of their needs and strengthens the partnership between you and the after-sales team, leading to more effective solutions and improved outcomes.
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Personalizing your interactions based on the preferences and interests of the After-Sales executives can greatly enhance relationship building. This might include acknowledging important dates such as work anniversaries or commenting on personal achievements shared on social media. A personalized approach shows genuine interest and respect for the executive as an individual, not just a business contact
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Customized approach, informal touch, Tailo Made solutioning - When making sales calls, it's crucial to connect with the right person. Research your leads to understand their pain points and tailor your pitch accordingly. This personalized approach increases the likelihood of a positive response
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He trabajado con un holding empresas del sector grafico Con presencia en LATAM, EU, ASIA facturación mensual de 8 cifras month si algo si vi y descifre es la estructura de como se lleva a cabo una gestión operativa y la consecuencia que desencadena una comunicación activa y resiliente voraz. El mayor activo del mercado emergente esta en redefinir los conceptos que trata la empresa en el sector que muestra presencia Una reconceptualización de un termino en fusión con el entretenimiento y una escritura a la altura de la situación. posicionaran la marca a realizarse #1 en el mercado. datos = información calle = conocimiento. ese es el mach perfecto para una consolidación de una marca en un mercado emergente. GO TO MARKET!
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PosventaA continuación, le explicamos cómo puede preparar su posventa para el futuro mediante la creación de redes de forma eficaz.