Everything you need to build the innovation customers want

Here you’ll find all the tools and resources that you, as a developer, need to customize integrations and applications for the CXone platform. Access hundreds of APIs and SDKs for simplified integration to 3rd party applications—with documentation and best practice tutorials for developing new innovations with confidence. We’ve converged everything on a single cloud platform: All the channels, data, knowledge, and our full suite of applications for Workforce Engagement Management, Routing, Analytics, and Digital. Streamline integrations with our open framework, common data layer, and hubs to run 3rd party apps natively.

APIs

Latest News

The API Façade is available for customer integration use. It provides a single endpoint to access CXone suite APIs. Using the Façade does not require a change to authentication for Central or Userhub. The API Facade does use a separate base URI that is no longer cluster specific. The new uri for the API façade will be: “[https://api-\\\\ {area}|https://api-/].niceincontact.com”. Before using the API Façade your area should be added to your whitelist. To see a list of the domain names including the API Façade go to the Port, Domain, Voice, and IP Address Requirements page on the help site.

Central:

https://help.incontact.com/Content/PlatformRequirements/Ports.htm

UserHub:

https://help.nice-incontact.com/content/platformrequirements/ports.htm

Select your Cluster and the domain list templates will be displayed.
If you do not know your area the Port, Domain, Voice, and IP Address Requirements page will show your area after selecting a cluster.

NA1 Example:
"resource_server_base_uri":
https://api-na1.niceincontact.com/inContactAPI/

"Digital Engagement resource_server_base_uri":
https://api-de-na1.niceincontact.com/dfo/3.0

The refresh token will not be different and will reflect your cluster just as before.
"refresh_token_server_uri":
https://api-c24.incontact.com/InContactAuthorizationServer/Token

To make API requests to endpoints like GET /v29.0/agents you will use the API façade’s as the base URI.
NA1 Example:
https://api-na1.niceincontact.com/incontactapi/services/v29.0/agents

For deprecation information, release notes, and more, check out the What`s New page