Summary

The purpose of this article is to explain why the merge button may not be present on a pull request and to provide steps to troubleshoot/resolve the issue

Environment

• Bitbucket Cloud repository

Diagnosis

1. You access a pull request that needs to be merged
2. When attempting to merge the pull request, no merge button is visible and therefore it is not possible to merge the pull request
3. Other users on your team may or may not be able to access the merge button depending on their settings (see below)

Cause

If branch restrictions exist for the branch that is being merged into, this will prevent you from seeing the merge button entirely if you have not been granted the access necessary to merge a pull request

Solution

1. Access branch restrictions settings on the repository by navigating to Repository Settings > Branch Restrictions
   
   
2. Check the settings for the branch on this page - if the user encountering the issue is not present in the Merge via Pull Requests access type (or if None are present), this will prevent this user from being able to merge
   
   
   
   
3. Click the Edit button (shown above), add the necessary users to the Merge via Pull Requests access type by entering either the individual user/user group and click Save when finished
   
   
   
   
4. Check the pull request again, the Merge button should now be visible and you should be able to complete the merge process as normal