Hi, I would like to get your idea on how can I achieve this kind of access control to genesys. 1. We have 1 Division for customer service 2. In that division we have 1 Manager that should be able to view all interactions of Agents/Supervisors within ...

You could try a dependency search in Architect, or open the developer tools console in your browser to see if that gives you a more useful error message. ------------------------------ Vaun McCarthy ------------------------------

Hi, I've been through the other articles on this but haven't found a solution. When deleting a specific queue, we receive an error message that says "Network Error" & "There was an error deleting the queue". Does anyone know why we're receiving "Network ...

Hello Brains Trust, With regards to Salesforce - Genesys integration, we are facing a wierd issue and am wondering if anyone can help. Referring to the following statement from the integration guide (https://help.mypurecloud.com/articles/configure-country-codes/) ...

In testing with the remote phone configuration, I'm not able to place > 1 voice call to the test agent (logged in using a Remote Phone). I can receive/manage 2 concurrent calls through the interface - but the second call doesn't ring out to the Remote ...

Now I'm not sure how you are writing your participant data values, but each participant has their own participant data. So Customer, Agent 1, Agent 2 can all have their own data, which can be really helpful at times. So one option is to use data action ...

Clippy needs to make a comeback as an AI mascot and YOU can pick the personality...nerdy, dry, bubbly...you get to pick to match your preference. I also want Clippy to be moody with snarky remarks about my spelling and grammar. Heck! Make Clippy the grammar ...

Hello, please support me with the following problem. The scenario is as follows: The agent receives the call, then transfers it to a secure IVR and subsequently the communication is returned to the agent. The agent must display in the script ...

I created a 'Billing' intent in my digital bot. I was told there are default utterances that are defined for that intent name, because billing is a common name for an intent. So even though i hadn't identified 'Penny' as an utterance or in an utterance, ...

Hi, asking the same question, is there any solution to this? ------------------------------ Marija Kovrlija Star Telecom ------------------------------