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Customer Service forum Remove Queued Case from 'My Active Cases' View

Last replied Posted on by YB 6

Hello, when assigning a case to a queue, I want the case to be removed from my active cases view. How can I do that?

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Customer Service forum Applicable From in SLA shows only "Yes" and "No"

Last replied Posted on by CU31050335-0

I am working on Dynamics 365 on-premises version 9.1.I am trying to create SLA. But Applicable From field shows only /Yes/ and /No/ as option set inst...

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Customer Service forum Restrict Users from Adding Other People's Cases to Queue

Last replied Posted on by YB 6

Hello, I need to prevent users from adding other people's cases to queues and only their own. I tried to do that by editing the permissions in the /qu...

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Customer Service forum Unable to set default font on the Rich Text Editor control in Dynamics 365 Online

Last replied Posted on by Brekh 190

Hello, I am trying to add a new font to the RTE control in Dynamics 365 form and make that new font as a default. I have followed the below URL and implemented same exact steps. I notice that the font I newly added to the list is displaying howev...

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Customer Service forum Unable to remove plugins from D365 CE environment

Last replied Posted on by Scosec 95

Hi Everyone, We are experiencing some issues with removing plugins from our environments. The Microsoft support department isn't getting us anywh...

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Customer Service forum Display Agent Scripting on Inbox view without starting a case

Last replied Posted on by StephGill 13

Hi We would like to display agent scripting without the need to start a case. We are not integrating voice or chat for this functionality.&...

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Customer Service forum Restrict Users from Editing Each Other's Cases

Last replied Posted on by YB 6

Hi, I need to prevent users from editing other people's case info and only allow owners of a case to edit their case's info. However, in the customer ...

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Customer Service forum Word Template Repeating Sections?

Last replied Posted on by AC-29050120-0 7

Hi,I am creating a word template to get email activities from the timeline. Does anyone know if it is possible to create a repeating section rath...

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