...his board and I wanted to make it easy through a slack channel. I have connected the board and Slack and I can get to the stage I create a ticket, however, is there a way to change the default f...
...lients, and business losses. So, it's better to use every change to improve your meeting deadline processes. Here, you'll find the Integration of the SLA Time and Report add-on for Jira with Slack and h...
Can I use Trello or Trello Butler to “orchestrate” a sync between a 3rd party app and Slack? I’m even thinking about triggering a super basic action, like creating a card from Slack a...
For at least two of our JSM projects the Assist Chat integration in Slack is not relaying issues created in Jira back to the Agent Channels. We have noticed some other wonkiness since the d...
...oming directly to our Agent channel labeled as "Created via Slack" instead of "Created via #helpdesk". These tickets have no Slack message in the helpdesk channel. So we are thinking some users are t...
We have an outsourced support team which works from 8am to 5pm CST. I want to set up OpsGenie to send a slack message to a specific Slack channel when any ticket is opened in the c...
We want to set up an automation that sends a message to a Slack channel daily with ticket updates grouped by Status. I tried Zapier but couldn't get that to work. I tried the Jira a...
...ll of the issues got a message from the Assist App in Slack with the following text: "This request is no longer connected to Slack, so you can't interact with it here. For updates, go to t...
💬 How do you think integrating ChatGPT with Slack will improve your team's workflow? Share your thoughts and let's discuss! We are going to transform your Slack experience with ChatGPT i...
Hello everyone, this is my first post, so excuse in advance for any inconvenience. I'm struggling to find a way to raise the Assist app my Slack support channel whenever a new message k...
I created an automation button that posts a message on Slack. When I use the button (admin) on their board it works. However when a non-admin user on the board tries the button they get an error:&n...
Hi, Is there an update on the Jira cascading list and integration with Slack? I cannot see the parameter defined as a cascading list in the Jira ticket opened from Slack and of course, if I try t...
Our JIRA instance has a hard requirement that a certain custom field must be populated. Since this requirement was established, we can no longer create issues from Slack via this plugin because t...
I want to be able to emoji a Slack comment which then adds a comment into a jira ticket the slack channel is linked too. When trying to add emoji workflow it doesn't allow to add c...
Hi, We are experiencing this strange issue where some commits do not appear as Slack notifications. I have subscribed for receiving Slack notifications to a repository in Bitbucket and verified t...
I connect our JSM project to Slack to rise requests from specific Slack channels. I want to update DisplayNames configured in the JSM on Slack form so I updated the setting of the request type on J...
I'm looking for a solution that when transitioning a jira from 'In Testing' > 'Ready For Release', this sends a comms notice into a 'Releases' Slack channel detailing the Jira and the Git PR(s) t...
Hello team! My team works on a service desk and from time to time, we need to consult stuff with other internal teams. For that, we use Slack. I've set up Jira assist so that we can create a new i...
Hello and thanks for any replies. I am able to create a new slack channel for an incident through automation. Is there a way to make those channels private?
From data privacy perspective, I would like to know whether Jira will get access to all messages and content in my Slack account if I am to download and integrate Jira into my Slack account.
Is there a way to modify what updates are sent and when? Ideally we'd like only one update on a certain day to go to the linked Teams and Slack channels. Currently it shows every update as soon a...
Hello Team, I need urgent some help as I cant connect my butler app anymore to my slack channel, I have deleted it from my slack workspace, and once I want to add it again, it always f...
Hi all, My team is trying to implement an automated system where developers can create Jira tickets themselves by writing Slack threads in a designated channel. An example scenario could b...
According to Trello help, I should be able to send Board Notifications to private messages in Slack, yet I'm unable to do so, there is no option in the power up. I want to be able to send n...
...urrently, I've setup a webhook automation, that posts details of the ticket to a public slack channel on submission. But, the issue is, users still need to comment on the ticket inside the portal to a...
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