The Nordstrom team have been close friends of MECCA for over a decade. So, when our Founder and Co-CEO, Jo Horgan, was in the USA for the recent MECCA x Stanford Leadership Program, she jumped at the chance to sit down with Pete Nordstrom, President and Chief Brand Officer at Nordstrom, to talk all things MECCA on The Nordy Pod. Tap to listen to the episode here: https://apple.co/3KxOXea
On this week’s episode of The Nordy Pod, our host Pete Nordstrom talks to Jo Horgan, founder and co-CEO of MECCA Brands, Australia’s premier beauty retailer. When Jo first started her business in 1997, she had a dream of disrupting the beauty industry by giving more control back to the customer and catering to their wants and needs. MECCA started out as a 900-square-foot store that did just that — it offered customers high-touch service and highly coveted brands that hadn’t yet been introduced in Australia. Fast forward to today, and under Jo’s leadership, MECCA now has 110 locations across Australia and New Zealand that each offer a unique and thoughtful experience to customers. They carry 150 exclusive brands and serve four million customers annually, and they continue to grow exponentially. Jo tells Pete about the many ways they’ve achieved their success and insights that we can take away for our own business. After their discussion, Pete connects with a Nordstrom customer who shares a few lackluster shopping experiences and thoughts about how we can improve our approach to customer service. Tune in: https://bit.ly/4bIGwsj