Expedia: Hotels, Flights & Car 4+

Expedia’s Customer Service plays games!!!

Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.

Website needs an update

II have used Expedia for years. Today I ran into an issue I hadn’t experienced before that raises a concern. I recently completed a trip that involved two separate payments - original payment for two rooms, second payment when I added an extra night to the hotel reservation. When we checked into hotel, Expedia agent had only added the extra night to ONE of the rooms and hotel clerk did not find the other reservation as it was still for the NEXT day check-in. So hotel charged me for the full stay for the second room. I called Expedia and got a refund for other second room, thankfully. Then I discovered the hotel overcharged me for the second room AND the extra night I added for both rooms at the end of our stay. I logged into Expedia to get copies of the two payments I had made for the rooms, and discovered Expedia only had the receipt for the last transaction - refund they had sent me. There was NO record of the original two payments for the trip itinerary. They ONLY keep the most recent transaction on an itinerary! This created a huge problem and I ended up spending almost an HOUR on chat with agents who had to manually create two receipts documenting the details for the two payments. What account websites delete original payment receipts if they issue you a partial refund??? Their system should keep records of ALL transactions for each trip/itinerary.

Developer Response ,

Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?

Expedia makes trouble! Never solve problem.

They will cancel your appointment without any notification. If there is an overbooked situation, hotel will cancel those booked by Expedia, even if you booked more than a week ago, even if you already paid your full price. And when you arrived late at night at an area you are not familiar with, you were tired and with sleepy kids. They just let you know there is no room for you even if you paid full price a week ago. Hotel said they told Expedia but Expedia doesn’t do their work. If we could get any messages or calls earlier we could do something to find another hotel, but they don’t care. I don’t know whose responsibility it is, Expedia or the hotel, but no one cares about customers. Now time customer’s satisfaction and contractual spirit aren’t what those doing business care, you already pay your money, so now you are the fish on the chopping block. They won’t lose anything, that’s all. And we customers should responsible for all the thing, find another hotel, make a lot call in your car during late night in a totally strange area, kids sleeping and crying, drove an hour long , pay twice more to find another room. As customers we did nothing wrong, why should we suffer and pay for your violation of contract? Expedia is really irresponsible, disrespectful to customers, no contractual spirit. Expedia makes trouble! They never solve problem when there is things happen! Worst experience ever and will never use Expedia again!

Developer Response ,

Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?