Best practice principles for re-raising and notifying people about debts - especially older debts that have been "written off" or "put on hold".
Observations made both during our 2022-23 visits, and our ongoing, remote monitoring work.
Information about health insurers that is available on the Office's privatehealth.gov.au website, which is Australia’s leading independent health insurance website.
What's the complaint process?
I want to complain about
A private company
Wrongdoing within the APS (whistleblowing)
Public interest disclosure (for current or former staff in Australia Public Service)
We’re free and impartial, and here’s how we’ve helped
When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.