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We speak with you
about your complaint.
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We work with you and the public transport operator to find a fair outcome.
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We help make the system better for everyone.
Featured News
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13 June 2024
Looking for a career in alternative dispute resolution? We’re hiring!
We’re seeking a new PTO Conciliator to play a pivotal role in resolving complaints about public transport through alternative dispute resolution processes. ...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.