The delinquency ripple effect
When delinquencies rise, business across consumer finance gets...complicated.
Competition for a share of tax refunds increases (even if refunds are higher).
QA solutions that were "good enough" become obvious problems.
Agent efficiency matters even more.
Read this:
McKinsey & Company identifies three main issues with old-school QA tools:
1. Random and manual call sampling
2. Faulty accuracy
3. Inability to operationalize insights
Take a look at why and what they suggest you look for instead.
Watch this:
The team at Experian gives us a crystal ball for forecasting what's coming in the economy.
Featuring Josee Farmer, Joseph Mayans, Mark Soffietti, and Upavan Gupta, Ph.D.
Consider this
All the credit card delinquency and write-off rates. (Like, all of them.)
View the data by quarter, age group, issuer, state, and more.
Via WalletHub - kudos to Adam McCann, Alina Comoreanu and whoever did the graphics and layout for such an accessible read/