About
Authenticx is a healthcare-focused software platform that ultilizes the power of everyday conversations to listen at scale. Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories.
Why is listening at scale important?
The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population. Analyzing conversation data allows for faster business pivots and effective identification of opportunities and challenges.
How do we do it?
With the help of AI, Authenticx aggregates conversation data (calls, texts, chats, emails, and more) into one place so you can exponentially identify opportunities for your organization to enhance business outcomes.
Authenticx builds specialized, reliable AI trained by healthcare professionals for healthcare professionals to drive confidence in evaluations and insights.
This product is intended for
- Director Customer Experience
- Compliance Officer
- Chief Strategy Officer
- Patient Access Director
- Chief Technology Officer
- Vice President Patient Care Services
- Director of Patient Services
- Head of Market Access
- Vice President of Commercial Operations
- Contact Center Director
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Authenticx: Humanizing Customer Interaction Data at Scale
Authenticx analyzes and activates your customers’ voices to reveal transformational opportunities in healthcare. For more information, visit authenticx.com.
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The Eddy Effect
Ever wasted half a day fixing a problem that should have taken two minutes to resolve? That’s what we call The Eddy Effect™. Learn more at https://beauthenticx.com/eddy-effect.
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The Value of Investing in AI
Authenticx leaders discuss the return and value of investing in conversational AI and how Authenticx AI and the overall product give businesses nuanced, scalable, and actionable to improve their CX to grow their business alongside customer outcomes.
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Guide: Authenticx Life Sciences Solution
This guide highlights Authenticx’s platform with a breakdown on life sciences solutions with insights on services and product features. Download on our website: https://authenticx.com/resources/guide-authenticx-life-sciences-solution/
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Explore Generative AI
GenAI from Authenticx turns hours of analysis, data uploads, and reporting into seconds spent reviewing AI generated conversational insights. Learn more about Generative AI at Authenticx: https://authenticx.com/generative-ai-at-authenticx/