TSIA’s Post

What makes a Customer Success Manager exceptional? 🔍 Discover the key skills that elevate CSMs from good to great, in a compelling infographic shared by Sean Ruane of Mind Data. From emotional intelligence to problem-solving prowess, find out what truly matters. 👉 Ready to dive deeper? Check out the infographic for a quick dose of insight in the comments below! Irit Eizips #CustomerSuccess #CSMSkills #Leadership #Innovation What skill has transformed your approach to customer success? Join the conversation below.

Our global software partner experienced a remarkable 30% boost in win rates and a substantial 39% increase in average deal size for opportunities. Dive into their journey and discover the impact of a steadfast counseling process paired with sales leader coaching: https://bit.ly/3wUOuNi #SalesEnablement #SalesManagement #CustomerSuccess #ClientResults #ClientTestimonial #SalesTraining #SalesLeadership #learninganddevelopment #businessoutcomes

I can't contain my enthusiasm for digital customer success, especially in this tech-driven era! 🚀 Join me on this live webinar where we'll be discussing "Digital Customer Success: Paving the Way for Customer-Centric Businesses" When: Nov 1, 9:00 AM PST Where: Online Registration: Link in the comments Let's make the most of the 21st-century tech wave! 🌟 See you there! Churn360 Bhavika Kochhar #customersuccess #leadership #webinar

In our most recent blog, Customer Success Leadership Network board member Omid Razavi shares his thoughts and key learnings discovered in our webinar, The AI Arms Race: How Can Product, Customer Success, and Revenue Teams Use Data to Win? 🤖 📈 💻 The webinar features panelists Sherrod Patching, Steve Wilson, and Aseem Chandra and is moderated by Gamiel Gran. Read blog + view webinar via links in comments. ⬇️ #CustomerSuccess #Leadership #Blog #ProductTeams #Revenue #Webinar #AI Mayfield Fund Immersa The Success League

Customer Collective is a proud partner of the 'Take The Lead Course' – Empowering Business Leaders for Digital Transformation. 💥 Ready to lead the digital revolution? This educational course is your ticket to becoming a digital change ambassador, equipping you with the knowledge and tools to stay ahead of the digital curve. The course is organized by Mediafin, Vlerick Business School, De Tijd and L'Echo, as fueling the future of business is a team effort! At Customer Collective, we are proud to support this mission, as we firmly believe that driving digital transformation is the key to unlocking the limitless potential of today's world. 🏎️   #TakeTheLead #DigitalTransformation

You might've been wondering where I have been? 👩💻 Mom life has kept me extra busy, but the bigger news is: I've been diving deep into customer success strategy! Diana De Jesus' phenomenal webinar on strategic CSMs motivated me to dive deep. So, I took a close look at our amazing customers, and have been crafting and diving deeper into building strategic efforts for CSM. ❓ Here's what I learned: 1️⃣ The impact of strategic CSMs is HUGE! We can truly be game-changers for our customers. 2️⃣ Leadership title not required! You can create strategic value for your customers independently. Provide insightful feedback and showcase your expertise within your organization. 3️⃣ Uncover hidden gems! Go beyond surface-level requests. Leverage your active listening to ask strategic questions that reveal deeper customer challenges and opportunities for growth. 🔅 Highly recommend following Diana! Take that action today! Start your strategic journey, dive in, and watch your success bloom in front of you. #CustomerSuccess #StrategicCSM #workingmom

Engaging in pivotal roles often unveils more complexities than initially perceived. This curiousity led me to discuss these nuances with Aditya Maheshwari through his Customer Success Management (CSM) fundamentals course, aimed at unraveling the subtle intricacies within. Throughout this enlightening experience, we also delved into the critical leadership roadmap, essential for fostering corporate prosperity. The course, meticulously crafted spanned from the foundational principles of CSM to comprehensive insights into career perspectives and opportunities. Key Takeaways: 1. Recognizing that customer success extends beyond financial metrics, emphasizing a shift in mindset. 2. Transforming complex problems into accessible solutions, a profound revelation for someone inherently verbose like myself. 3. Embracing helpful frameworks, simplifying the process of delivering value to customers. Aditya Maheshwari also outlined requisite processes and funnels crucial for a successful career in Customer Success Management. A noteworthy aspect of this learning journey was Aditya Maheshwari unwavering passion and expertise in the field, reflected in the personalized, one-on-one nature of the session . 🌟 #CustomerSuccess #LeadershipDevelopment #ProfessionalGrowth

Building on our 5Ps journey, I've identified seven critical challenges businesses face in integrating Passion, Products, People, Processes, and Platforms. These include software communication hurdles, evolving communication channels, process scalability, and more. 🔍 Stay tuned as we delve into these challenges, spotlighting crucial improvement areas in the corporate landscape. 💡🚀 #BusinessChallenges #Innovation #5PsOfBusiness #CorporateGrowth #Leadership #BusinessStrategy #ProcessOptimization #DigitalTransformation #TeamCollaboration #CustomerExperience #DataSilos #CommunicationStrategy #BusinessIntelligence

Ever noticed what really makes a top-notch Customer Success Manager stand out? It’s having a strong backbone. This isn’t just about being tough. It’s about gracefully making those hard calls, sticking to your standards, and guiding those tricky chats towards real solutions. It’s what keeps both customers and companies moving forward together. Pretty essential, right? #CustomerSuccess #Leadership #Integrity

Diving into a new adventure! Excited for the possibilities that AI brings to decision-support and prediction and I look forward to working on adoption journeys unique to each customer’s business and mission priorities. Interested in walking through case studies of current greyfly.ai implementations? Let’s talk! 🔮🚀💡 #projectprediction #aiforpm #innovation #transformationalchange #machinelearning #customeradvocate