Smiths Group plc’s Post

Discover the unsung hero of efficient IT operations: The Service Desk! 🦸♂️ From providing front-line support to ensuring customer satisfaction, the Service Desk plays a crucial role in tackling IT challenges head-on. Contact Mwasuki Technologies to optimize your Service Desk for maximum efficiency and seamless operations. Let us supercharge your IT support! 💪 #ITSupport #ServiceDesk #MwasukiTechnologies

That 15 seconds count at the entrance of any store / shop . M*A*G*I*C ( Moment of Assurance Given Into Customers) is created and it's ripples can make or break customers experience. A pleasant Smile with an eye contact, A welcome note of wishing and a genuine assistance" How many I Assist you" will convert a stranger into a loyal customer. In my sessions on Excellence in Customer Service trainings , I stress on this "15 seconds Magic" that makes a store into a brand. I learnt from your story @Nick Caccavone , you truly have become a brand in yourself with this principle I guess "Open the Door with open arms." #monoprixqatar #traininganddevelopment #customerserviceexcellence

Quick Q&A with Lena Field ⁉ Swipe left to unravel the solutions that can transform your field management experience. Lena Field empowers you to navigate challenges seamlessly, ensuring every aspect of your operation runs smoothly. Connect with Lena to jumpstart your journey toward enhanced efficiency, improved safety, and complete customer satisfaction. #LenaField #FieldManagement #QandA

No matter who you are or where you work, dealing with other people is is the trickiest part of life. You can’t control what they think,they’re unpredictable and all you can do is try to influence them. I feel so fulfilled knowing a customer is satisfied with a service rendered. Customer service is not a department, it's an attitude. Thank you to all the dedicated professionals who make every week Customer Service Week! 🙌 #CustomerServiceWeek #CustomerExperience"

Your Safety, Our Priority. Join us in putting safety first. 🛡️ Making a Positive Impact: From poolside safety to customer satisfaction, our commitment echoes in every ripple. 🌊🌟 #SafetyFirst #TeamWork #PoolMonitoring #PoolPro #PoolMonitoring #PoolSolutions

Chantel van Rooyen is the face behind our customer service team in South Africa. What is her approach to customer satisfaction? Here is what she has to say… Read more of Nipro's customer service stories here: https://lnkd.in/dqzHFjfQ #wearenipro #customerservice #goingtheextramile #customerfeedback #TeamService #CustomerServiceWeek2023 #CSWeek2023

How can emotional intelligence techniques be used in customer service and set you up for success? Iris Lim, Young Living Essential Oils sheds light on the creation of empathetic agents in customer service and the implementation of feedback mechanisms for customer satisfaction and agent performance evaluation.  This event is organised by IQPC Asia. Related events: CX ASIA Week and The Customer Show Asia. #customercontactweek #ccwasia #customerengagement #customerservice #customeroperations #customersupport

❤️ I’m super surprised (and a bit emotional) but completely honored to be receiving this award for the 2nd year in a row. My day to day has me working with every department within our company, so to know that I was still able to impact individual customers throughout their relocation is truly humbling. One thing I know for sure is that I refuse to let the ball drop when it comes to customer excellence. I’m a bit of a bulldog. If there’s a challenge, I’ll work until there’s a solution. Someone once told me (thanks dad😊): 👉🏼 You do whatever it takes to add value to a company and help them succeed. Whether I’m supporting sales, claims, customer service, IT, marketing, accounting, operations, warehouse, crews, drivers, etc., my job remains the same: I do whatever it takes to help the team be successful so they can exceed our customers’ expectations. Wherever they need me to be, I’m there. I’m not defined by my title. I’m defined by my passion for success and my ability to lead, regardless of the position I hold. What an honor this recognition truly is. I’m grateful for the amazing team that I’m on. I’m grateful for the amazing customers that I have gotten to work with over the years, who put their trust in me to take the stress out of an extremely stressful time. I’m grateful for all the opportunities that have presented themselves for me to capitalize on. There’s no telling what the future holds for me, but for now, I’m just going to appreciate the value that I bring and celebrate the impact my efforts have. ❤ Here’s to that.  🥂 #personalgrowth #customerexperience #grateful #personaldevelopment

Pro-activity as a Customer Excellence pillar involves anticipating customer needs and taking proactive measures to address them. By being proactive, organizations enhance customer satisfaction and prevent potential issues or inconveniences. For example, an airline might proactively notify passengers of any flight delays or cancellations, providing alternative options or solutions before the customers reach the airport. This proactive communication demonstrates care and improves the overall experience.