The SHEIN return process just got easier for customers in the continental U.S.! We’re thrilled to announce our partnership with Happy Returns, a UPS Company, to implement in-store returns across 300+ Forever 21 retail locations. The process is simple and hassle-free. A QR code is generated through SHEIN’s returns portal for the shopper to use, which is then scanned at Forever 21 followed by a quick verification by a store associate ensuring the correct item is returned. Plus, here’s an added perk: Shoppers will receive a same-day discount on their next Forever 21 purchase! "We are always looking for new ways to optimize the shopping experience for SHEIN customers – from speedier delivery to easy returns," said George Chiao, President, SHEIN U.S. "Happy Returns has pioneered a seamless, simple returns model and we are excited to launch this offering across hundreds of Forever 21 stores across the country." For more info, see full announcement linked below.
SHEIN Distribution Corporation’s Post
More Relevant Posts
-
Assistant Professor - Supply Chain Management | Board Member | Committee Chair | Public Speaker | Volunteer | Combat Veteran
While the news of a retail chain increasing the number of physical stores doing direct-to-consumer ecommerce fulfilment isn't Earth-shattering news...what WAS interesting (to me anyway) was this comment from Ulta Beauty CEO Dave Kimbell: “Guests continue to shift effortlessly between physical and digital channels, depending on their individual needs, and we are committed to meeting them wherever they are in their beauty journey” I keyed in on the word "effortlessly." I am positive CEOs are frustrated with their consumer's that can't decide if they want something shipped to home, picked up at the curb, purchased inside the store, or some sort of combination. Allowing them to have the choice, with all being equally easy, is (I feel) the key to meeting consumer demand right now. #CSCCSCM #Retail #homedelivery #lastmile #consumerbehavior #ultabeauty #beautyindustry #ecommercefulfillment
Ulta Beauty nearly triples ship-from-store locations
supplychaindive.com
-
New Look's return kiosks aim to give customers a simpler post-purchase experience and reduce the workload on staff, while allowing the retailer to collect more actionable data on in-store returns. Register for FREE to read more. #fashion #returns #newlook #retail #retailnews
New Look rolls out return kiosks
https://www.drapersonline.com
-
Senior Product Manager | eCommerce Strategist | I help SaaS solutions grow revenue by improving their customer journey and experience.
Are SHEIN and Temu on your competition radar? With free shipping, free returns, and a shipping on-time guarantee, your customers may give them a try. Earn your customer's trust and loyalty every day, don't become complacent, and look for foreign competitors entering your local market. #ecommerce #foreigncompetition #trustandloyalty
NRF Big Show recap: Day 3
https://www.digitalcommerce360.com
-
Work With Me To Increase Revenue, Lower Costs And Delight Your Customers | Ran a $100M / year Operations and Logistics Network, 20 Years Experience | Dedicated to Destroying the Status Quo | Principal & Founder
Are You Struggling To Keep Up With Your Customer's Delivery Expectations? What you offer in your delivery promise doesn't stand alone. Consumers aren't just looking for fast shipping, or free shipping. What they are looking for is value. And that value is measured across the ENTIRE offer. Take #Shein for example. They do "fast" shipping. They have increased ocean shipments into the US by over 2,000% in the last 2 years alone - they're trying to narrow the speed gap in the market. What has that increase resulted in? ▶️ Standard Shipping: 7 to 11 days ▶️ Express Shipping: 3 to 7 days Wildly impressive. Certainly not next day, same day or the 1 hour delivery everyone feels is what "consumers really want". Shein's customers in the US are ECSTATIC with those delivery times. Because they are more than happy to wait a few more days for the incredible VALUE that they feel they are getting from the retailer (quality:price). So here's the question, how can you sell on more VALUE to your customers. Speed is certain one element of a value proposition in logistics. Like price however, it's an easy one to go for. But speed without density will KILL your margins. If you don't have the density and the frequency of delivery to support the speed, look to other ways to increase the value proposition. Here are a few thoughts you can start with: ▶️ Customer Service and Support - Modern communication and clear updates on package status, delivery updates and estimated ETAs. Offer this across different channels, bonus points for a customer not need any special apps ▶️ Innovative or Flexible Features - Pin on map delivery, simple / easy change of delivery date or destination address, day and time of day delivery ▶️ Incentive Programs - Reward customers for supporting decisions that are better for the planet and better for your business. Give bigger credits to loyalty programs when customers are making more sustainable choices What could a retailer or provider offer you that ramps up that value proposition (outside of speed and price!)? #delivery #customerexperience #d2c #logistics #DoMoreSpendLess
-
-
🛍🌐 The Biggest Online Stores that Prefer DPD as a Shipping Method 👀 #dpd #shipping #delivery #onlinesales #deliverymethods #merchandising #ecommerce #marketplaces #customerexperience #ecommercetrends #b2c #marksandspencer #zalando #johnlewis #asos #currys #revenuemodels
In the dynamic world of online retailing, DPD has become the preferred shipping method for many of the industry's giants, enabling seamless deliveries and enhancing the customer experience. Among the industry giants that achieved remarkable net sales in 2022, several have chosen DPD as their preferred shipping solution. In particular, marksandspencer.com achieved net sales of $1.7B, while currys.co.uk and zalando.de both reached an impressive $2.9B. In addition, johnlewis.com achieved a significant $3.0B, but it was asos.com that took the top spot with $5.1B in net sales. Get more market insights from ecommerceDB here: https://ecommercedb.com/
-
In the dynamic world of online retailing, DPD has become the preferred shipping method for many of the industry's giants, enabling seamless deliveries and enhancing the customer experience. Among the industry giants that achieved remarkable net sales in 2022, several have chosen DPD as their preferred shipping solution. In particular, marksandspencer.com achieved net sales of $1.7B, while currys.co.uk and zalando.de both reached an impressive $2.9B. In addition, johnlewis.com achieved a significant $3.0B, but it was asos.com that took the top spot with $5.1B in net sales. Get more market insights from ecommerceDB here: https://ecommercedb.com/
-
As we are now heading towards the peak retail trading season & Black Friday the subject of maximising omni-channel sales and ensuring inventory works hard to drive margin must be a hot topic. In the current retail climate the need to maximise all customer relationships and seek out every sales opportunity in an efficient & reliable manner is a high priority. The growing success of Clicklink Click & Collect as the optimum solution to support next day “into store” click & collect operations is a vital component in the armoury of a retail or brand - with a fully integrated returns management solution, this is a great way to drive inventory to maximise sales & protect margin. As a further benefit, the closed loop Clicklink Click & Collect operation offers options to challenge the use of transit delivery packaging - helping sustainability, reducing cost & improving in store customer interaction. #gxo #gamechangers #esg #retail #fashion #clickandcollect #returns
Order that new look online, pick it up in the store! Leading UK fashion retailer New Look has selected GXO's Clinklink service to manage its Click & Collect network — including a returns pipeline that gets goods back into inventory in less than 24 hours.
GXO wins New Look’s Click & Collect business in the U.K. - GXO | Supply Chain Management | 3PL Contract Logistics
gxo.com
-
Malin Systems: Intralogistics integrator that provides solutions to optimize and automate all processes within the four walls of your manufacturing and distribution center operations. Problem Solver + Value Creator!
Store-based fulfillment didn’t exist in any meaningful way for Ulta Beauty pre-pandemic, but as e-commerce demand boomed for the beauty company following the COVID-19 pandemic, Ulta leaned into the method. #ecommerce #shipping #bricknmortar #retail #distributioncenter #goods2person
Ulta Beauty nearly triples ship-from-store locations
supplychaindive.com
-
Returns are a costly challenge for retailers, and some are taking extreme measures to combat "serial returners," like the Swedish retailer who blocked 42,000 customers from making returns. Do you think actions from retailers to block excessive returns are unfair or justified? Let us know in the comments. #retail #retailreturns #reverselogistics
A retailer just blocked 42,000 customers from its site for returning too many items. It could trigger a new wave of returns backlash.
businessinsider.com
Head International Business Development | Franchising & Expansion Director | Real Estate | Retail Growth | Sales | Fundraiser | Passionate Relationship Builder | Multicultural Leadership
1moSimplifying returns will surely boost revenue but also lead to more purchases, increasing environmental impact. Convenience shouldn't outweigh sustainability.