NHS Confederation’s Post

As health care clinicians, our conversations with clients are not just about physical well-being but also about nurturing their ability to self-reflect and take charge of their health. The AWE question – "And What Else?" – from Michael Bungay Stanier's The Coaching Habit can be a transformative tool in our practice. By asking "And What Else?" you encourage deeper thinking and exploration. This question helps clients uncover additional concerns, thoughts, or feelings that might otherwise go unnoticed. It's an invitation to them to dive deeper into their own narrative, which can reveal connections to their health they hadn't considered. Next time you're in a session, after your client has responded to a question and you feel like there is more information in them, gently prompt them with "And What Else?" Watch how this simple yet powerful technique can enrich your communication and potentially change the course of recovery and health management. Communication Skills for Client Success is a course for those who know that communication is important, that there are many facets of communication and are committed to excellence in this facet of healthcare. DM Bill McTigue or Annette Tonkin for more information on CS4CS

The last few years we have been partnering with several healthcare organizations to build better teaming, psychological safety and leadership. Or rather better patient care through better inter-personal climate, communication and alignment among health professionals. It has been very rewarding but also at times challenging. Listening to the Michaela Kerrissey and Amy Edmondson (both equally brilliant and humle) the other day about teaming and The Right Kind of Wrong in health care added great perspectives. 🩺Teamwork in health care is messy and fluid by nature. 24/7 shifts, mixning clinical work and research as well as helping each other out when needed are strengths. But it also makes it rather impossible to know who’ll show up if you have a ”team-meeting”. Sometimes people in the same ”team” have never even met… A better strategy: Accept and aim for brilliant teaming. 🩺A certain amount of mistakes will happen. Build a climate and structures that make sure they don’t turn into avoidable failures. And talk about the mistakes, to quickly learn from them! 🩺A key to great patient care and work environment is the level of joint problem solving orientation. To what extent does people show up to contribute to all problems together, rather than use the energy to define who’s problem it is. And then only engage in problems that are clearly mine… More to read in ”The Ambiguity of We”, and to learn in the new course at Harvard Online on Effective Teamwork in Health Care Now we at Add Insight have even more energy to design development journeys with Akademiska sjukhuset, Karolinska Institutet and Danderyds Sjukhus AB 💚

💭 Did you know that 27% of healthcare professionals believe that poor work relationships lead to patient deaths? 🏥 A team is like a special type of matter composed of people. When individuals are strongly connected and united in pursuit of a common goal, the team exhibits exceptional properties. However, when there are internal tensions and weak connections, the team's properties weaken significantly, even if individuals are making sacrifices and demonstrating heroism. This can lead to negative consequences, such as patient deaths in the medical field. It's no secret that the energy of interpersonal bonding is often wasted in healthcare, leading to a lack of empathy and ultimately weakening the bonds between healthcare professionals and patients. This is where tools like http://empatyzer.com can come in handy to build better relationships and ultimately save lives. Don't miss out on the latest information and resources - sign up for our newsletter today! Best regards, Em (Digital Trainer of Interpersonal and Intercultural Communication) #business #humanresources #psychology #empatyzer

🏥🧠 As the world's leading provider of Emotional Intelligence (EQ), we are excited to share insights from our latest white paper: "The Case for Emotional Intelligence in Health Care." Download here: https://ow.ly/MqIr50PaYvF 👩⚕️👨⚕️ In the demanding and high-stakes world of healthcare, what sets one professional apart from another? Beyond technical knowledge and expertise, EQ plays a pivotal role in predicting performance, driving patient satisfaction, and fostering a positive work environment. 📊 Our research reveals that EQ is a major contributor to healthcare provider success. It encompasses personal and social competence skills such as self-awareness, self-management, social awareness, and relationship management. These skills are crucial in managing emotions that surface daily in healthcare settings, influencing clinical care, patient outcomes, teamwork, and employee morale. 🔑 The good news? EQ can be developed. With practice, individuals who initially measure low in EQ can improve a specific EQ skill within six months to a year. This development leads to increased job satisfaction and success. 📈 Our research also highlights the impact of EQ on patient satisfaction. For instance, on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, 16 of the 25 items can be influenced by emotional intelligence skills. 📚 We've also compiled compelling research studies that further underscore the importance of EQ in healthcare. These studies reveal how high EQ contributes to better doctor-patient relationships, improved nurse performance and retention, effective leadership, and more. 🎯 At TalentSmartEQ, we are committed to helping healthcare professionals hone their EQ skills to deliver high-quality care. Our cutting-edge assessments, training programs, and coaching services ensure new skills are applied immediately. 🔗 For more insights from our white paper and information about our Emotional Intelligence Training Program, click the link in our bio! 📌 Save this post for later and share it with your colleagues in the healthcare industry. Let's work together to elevate the role of EQ in healthcare! #EmotionalIntelligence #Healthcare #PatientCare #EQTraining #TalentSmartEQ

In the healthcare industry, technical skills and knowledge are undoubtedly crucial. However, there is another vital component that often goes unnoticed but plays a significant role in shaping exceptional healthcare professionals – emotional intelligence. Emotional intelligence, often referred to as EQ, encompasses our ability to recognize, understand, and manage our own emotions while also empathizing with the emotions of others. In the fast-paced and high-pressure healthcare environment, where compassion and human connection are essential, developing emotional intelligence is paramount. Here's why emotional intelligence is pivotal in our industry: 1️⃣ Empathy and Patient-Centered Care: Healthcare professionals with high emotional intelligence can effectively empathize with patients, understanding their fears, concerns, and needs. By tuning into patients' emotions, healthcare providers can deliver patient-centered care that goes beyond medical treatment, creating an environment of trust, comfort, and support. 2️⃣ Effective Communication: Emotional intelligence plays a vital role in fostering effective communication between healthcare professionals and patients. It allows providers to listen actively, convey information in a compassionate manner, and adapt their communication style to meet the unique needs of each patient. This leads to improved patient satisfaction, adherence to treatment plans, and better health outcomes. 3️⃣ Collaborative Teamwork: Healthcare is a team effort, requiring collaboration among various professionals. Emotional intelligence facilitates effective teamwork by promoting understanding, respect, and open communication among team members. Healthcare professionals with high EQ can navigate conflicts, build strong relationships, and work together seamlessly to provide comprehensive care. 4️⃣ Stress Management: The healthcare industry is known for its demanding and stressful nature. Emotional intelligence equips healthcare professionals with the ability to manage their own stress levels effectively. By understanding and regulating their emotions, they can navigate challenging situations, make sound decisions under pressure, and prevent burnout, ultimately maintaining their well-being and delivering quality care. Developing emotional intelligence should be a priority for both aspiring and experienced healthcare professionals. It can be cultivated through self-reflection, empathy-building exercises, mindfulness practices, and continuous learning. I believe we can create a healthcare ecosystem where compassion, empathy, and emotional intelligence are valued and celebrated. Let me know what you think in the comment section Follow Dr. Nachiket Bhatia #team #work #management #health #emotionalintelligence

📚 New study highlights the role of teamwork in successful implementation of practices in team-based care settings. 🔬Findings suggest that aspects like interdependence, functioning, and performance impact implementation outcomes. 🔍 Read the study here: https://ow.ly/tJ5c50Pc11r #Teamwork #ImplementationScience

Can we use this mindset with healthcare teams? "Whatever the problem, community is the solution" from the Berkana Institute and the work of Margaret Wheatley. I say YES b/c it speaks to communication and teamwork. And these are important to all of our outcomes in #healthcare AND they are tough to build! Check out this article on #KevinMD Kevin Pho, M.D. https://lnkd.in/eTdn8P4N #Healthcareleaders #patientsafety #patientexperience

Strategic Collaborative Management (SCM) is a comprehensive approach to managing and evaluating collaborative initiatives in the public health sector. It involves systematic analysis of networks, relationships, and resources within a collaborative effort to optimize its effectiveness. Read more 👉 https://zurl.co/uo7T #NetworkScience #Collaboration #StrategicManagement #PublicHealth #CollectiveImpact #EcosystemMapping #NetworkStrategy #CommunityHealth

From July 2022, all NHS trusts providing acute and mental health services will need to join a provider collaborative. Working within a challenging NHS environment – struggling with record-high waiting lists and a limited workforce – provider collaboratives offer an opportunity to make efficiencies whilst improving service delivery. As providers move from a mindset of competition to one of collaboration, they must come together to deliver better services and improve care pathways. The purpose and form of these collaboratives can vary considerably across England, and important decisions remain over the governance and accountability arrangements of these new collaboratives. Join us for this digital virtual conference as we bring together leaders from across collaboratives to explore this new approach to service delivery. The event will explore what collaboration models have been successful and the barriers they overcame. What can we learn from these as new collaboratives are set to take shape? https://lnkd.in/evfGg6jA #nhs #mentalhealth #digital #opportunity #environment #event #collaboration #mindset #leaders