Mondo’s Post

#CustomerService #Chatbots In today's fast-paced digital landscape, businesses are leveraging chatbots to enhance customer experience and streamline operations. These AI-powered virtual assistants offer real-time support and efficient handling of queries. With their 24/7 availability, instantaneous responses, personalized interactions, and continuous learning capabilities, chatbots are transforming customer service. They handle a large volume of queries simultaneously, provide multichannel support, and offer a cost-effective alternative to human agents. Embracing chatbots not only enhances operational efficiency but also elevates the overall customer experience in the digital age. #TransformativeTechnology #EnhancedCustomerExperience

With chatbots reshaping customer support, companies need to adapt fast! Discover how these tools are transforming interactions and how you can level up your teams to stay ahead. #AIStaffing #TechHiring #MondoInsights How to Adapt AI Customer Support Strategies in the Era of Chatbots https://lnkd.in/gGrrnE-h 

📱 How to Use AI Chatbots to Improve Customer Service 📱   Customer service teams face a diverse range of challenges as they manage day-to-day inquiries. The soaring expectations of customers have led to an overwhelming surge in repetitive questions, putting a strain on the patience of agents and adding unnecessary stress. This trend is likely a significant factor in the relatively short average tenure of customer service representatives, which stands at just around 12 months. The attached article shines a spotlight on the impressive potential of AI-driven chatbots, offering a solution to enhance interactions + streamline issue resolution. By harnessing these technological advancements, customer service agents can not only boost their effectiveness but also discover greater job satisfaction.   🤖 https://lnkd.in/d9m8sByE #conversationalAIcloud #CAIC #chatbotsolutions #cm

📢 Are you looking to revolutionize your customer support? Look no further! Our latest blog post "Enable Quicker and Smarter Customer Support with Salesforce's Einstein Bot" dives into the incredible world of AI chatbots and how they are transforming customer support teams. Discover how Salesforce's Einstein Bot is enabling quicker and smarter customer support, enhancing efficiency, and delivering personalized experiences. From instant responses to 24/7 availability, AI chatbots are revolutionizing the way businesses engage with their customers. Don't miss out on this insightful read! Click the link below to explore the power of AI chatbots in customer support: 🔗 Read the blog: https://lnkd.in/d4kBxVCG Unlock new possibilities and take your customer support to the next level with AI chatbots. 🚀 #AIchatbots #CustomerSupport #DigitalTransformation #Salesforce #artificialintelligence #chatbots

🎯 Delivering a delightful customer experience is the holy grail for brands. Traditional chatbots, regrettably, fall short of expectations, with just 25% genuinely grasping customer requests, leaving customers feeling unheard. In this article, Forbes Technology Council contributor and Aisera CEO, Muddu Sudhakar shares why enterprises need to think beyond traditional #chatbots with Generative AI to deliver elite customer service. The results will help brands realize increased customer satisfaction, retention, and loyalty. 👉 Read the full article: https://lnkd.in/gFe4pJGA #CustomerSupport #GenerativeAI #ArtificialIntelligence #ChatGPT #AiseraGPT

Leveraging Fine-Tuned GPT For Fintech Customer Support These days, a staggering 30% of customers would leave after just one poor chatbot experience. Speed, efficiency, convenience and personalization are what customers look for in 2023, and I believe that's what a GPT-driven chatbot can help you deliver. GPT models by OpenAI stand as a powerful building block for creating smart conversational chatbots. They can be your trusted allies in the highly competitive fintech landscape, helping you elevate customer experiences, personalize service at scale, improve operational processes and optimize costs. Read more: https://rb.gy/r8jydb #OGITechnologies #ITConsulting #ITSupportProvider #itservices #customerservice

Customer support can be costly and time-consuming. Automation with AI chatbots or virtual assistants can help you by: -Improving issue resolution time. -Increasing customer engagement. -Reducing the cost per interaction. Read more in our article. https://lnkd.in/gkEZ_SJE #ai #chatbot #virtualassistant #customerservice #business

I didn't even know a Customer Rage Survey exists 😯 "Even with billions invested in technologies like chatbots, people are still fed up with customer support services. Just look at the National Customer Rage Survey, which came out in March. It shows that 74% of Americans say that they experienced a product or service problem during the past year. The survey even revealed that 43% yelled or raised their voice at customer reps. This compares to 35% in 2015." For optimal results, organizations need to utilize a Generative AI platform trained on their specific data such as product details, knowledge and support information, CRMs, and past customer requests. Do all this and more with Aisera. #GenerativeAI #GPT4Business #OpenAI #NLP #NaturalLanguageProcessing #CustomerService #ContactCenter #RPA

Revolutionizing customer service: Exploring the impact of AI chatbots on customer experience and satisfaction 🤖👥 #AI #Chatbots #CustomerService #Technology #customerexperience #aichatbot #chatgpt #chatgpt4 #scribblersden