on the 12th of February I took up the position of store manager in #toolstation weymouth, I went through the last compliance visit which was 25% i had come from a great store as a supervisor to what was a poorly run disorganised store with low morale and basically a shambles. with 3 weeks of being in the store we had another compliance audit and this one was 10%!!!!
I knew I had either bitten of more then I could chew in so many ways or look at the positives (there wasn't many) and try and use my own self beliefs that I could and we could sort this out.
so the hard work began, policies, procedures and building up of the team started, I knew that there would be leavers along the way because the culture had to change foremost to achieve anything, most of the time people don't like change.
"It's not just that people fear change, though they undoubtedly do. It's also that they genuinely believe (often on an unconscious level) that when you've been doing something a particular way for some time, it must be a good way to do things. And the longer you've been doing it that way, the better it is."
over the last few months there has been a lot of change in the shop from people, organisation and learning from the SA's through to myself. I have learnt alot about myself in this time and still have loads to learn.
working towards our next compliance visit which was yesterday, the day I had been dreading. questions have we changed have we improved what we're the impressions.
so at the end of this we came out with a 65%. tbh I'm over the moon with a 55% increase in 5 months. The team are working better and shop is cleaner and more organised with some silly issues might have been more but you always strive for improvement and now we no what we have achieved so bring on the next 6 months.
from a happy store manager have a fantastic weekend. 😀
#selfesteem #selfbelief #workinghard #powerofchange
Università degli Studi di Catania - Dipartimento di Ingegneria
1moI'm open to work in Milan if there is an opening. An engineering researcher at Catania university looking to enter the world of fashion industry. I appreciate your consideration.