Marchex’s Post

Phone calls are key conversion paths for businesses in many industries. #CallTracking and #CallAnalytics can help these businesses link calls back to the sources that drove them and view what happened on the call. Learn more in the new blog: https://hubs.ly/Q02t5Q190

Fun fact: For a long time, companies have been trying to save money on call center stuff - that's still a goal now. But, at the same time, they keep giving more money to do market research (like talking to people in focus groups, asking customers questions, and other things) every year. Pause and think - both the call center and market research do the same thing: they talk to customers. The big difference is that the call center talks to all the customers, like everyone, and lots of potential customers all the time, every day, all year round (24x7x365). On the flip side, market research talks to a pretty small group of people only 3-4 times a year. Why not connect two dots with a straight line? #customerexperience #marketresearch #operationalefficiency #callcenters #contactcenter

📞🚀 Grow Your #Business with #CallCenters! From seamless #customersupport to data-driven insights, discover how call centers fuel #success. Read our blog to learn more: https://lnkd.in/deAEubxx #BusinessGrowth #Eminenture #InboundCalls #OutboundCalls #CallCenterOutsourcing

Here are ten ways you can leverage an outbound call center to manage your business operations and connect with customers. Read our latest #blog post here: https://lnkd.in/eV_Anhgc #outound #outboundcalls #outboundcallcenter #outboundcalling #newblogpost

There's still time to register for our next webinar - “Reach Customers. Close Business” - this Wednesday, May 8 at 12pm ET with TNS’ Jim Tyrrell and Shelley Dunagan. Sign up and find out how call authentication and branded calling is helping contact centers to digitally transform the voice channel: https://bit.ly/3Qplq9I #Webinar #CallAuthentication #BrandedCalling #DigitalTransformation #ContactCenters

Despite the growing adoption of digital communication channels, nearly 60% of consumers prefer making a phone call to reach a company, research says. That means call centers are here to stay. Following our previous post on how to start a call center business, in our latest blog, we’re talking in more detail about what equipment and software tools are needed to manage call center operations: https://lnkd.in/e5w6F9xH #CallCenters #callcentersoftware #callcentersolutions

Got customer queries or need to swiftly respond to messages? With eConveyancer’s client messaging function, you can handle all inquiries straight from your home page. Whether it's a quick update or addressing concerns, stay in sync with eConveyancer and streamline your communication process effortlessly. Log in below or sign up: https://lnkd.in/ejDuuakN #ClientCommunication #Efficiency #eConveyancerMagic #eConveyancer #EffortlessCommunication #ClientMessaging

Are you facing inefficiencies due to multiple applications on your desktop? Explore the world of desktop interoperability and learn how it can solve the challenges of context switching, manual data rekeying, and more. Check out our latest blog: https://lnkd.in/dUv7A6Te

There's still time to register for our next webinar - “Reach Customers. Close Business” - this Wednesday, May 8 at 12pm ET with TNS’ Jim Tyrrell and Shelley Dunagan. Sign up and find out how call authentication and branded calling is helping contact centers to digitally transform the voice channel: https://bit.ly/3Qplq9I #Webinar #CallAuthentication #BrandedCalling #DigitalTransformation #ContactCenters

At Call Criteria, we're all about connecting businesses with their customers in meaningful ways! 🤗💬 #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss