Wouldn’t it be nice if Amazon employed cheerful humans to communicate with their sellers, and tell them exactly what is going on? 🤔
Which fulfillment center is backed up, and what’s doing with the shipment that you sent in 3 weeks ago, and exactly what is wrong your labeling so you can know for next time, and why when people order your ASIN for red kitchen towels, they receive blue kitchen towels… wouldn’t it be nice to know? 📦🔍
Amazon places the burden of compliance on its sellers, and does very little to assist once a not-perfectly-compliant shipment has made its sorry way towards them. 🏋️♂️🚫
When you open a case, you will likely get a response from Amazon Support, acknowledging the issue. Treat this message as an acknowledgement, and don’t expect any advice. 📝❌
For clarification, turn to your team. Look to your mentors. Ask your truckers and suppliers if anything could have gone wrong in their part of the journey into Amazon. 👥🤝
BUT always open a case with Amazon, just in case. 🛑✉️
Asking further questions may just get you nowhere but it’s still important to start the paper trail. 📄🚶♂️
In the event that you do eventually get a response from a manager, the first thing he will ask is, ‘Did you open a case?’ 🤷♂️📥
You need to be able to answer in the affirmative. ✅
#AmazonSellers #CustomerService #SupplyChainIssues #PaperTrail #CommunicationBreakdown 📦👥🚫📄📝
Packaging Engineering Executive|Quality Analyst|Driving Organizational Growth Through Innovation & Packaging Expertise
1moI made the mistake of ordering drinking glasses from Amazon. They arrived in store packaging with a Amazon label slapped on the side. I didn’t even open it because I could hear the broken glass inside. They told me the same thing and asked if I wanted them to ship another. Ummm, no I’m good. I mistakenly thought that some really good packaging engineer was working at the drinking glass company and came up with a sturdy shipper like they use for beakers and measuring cups, etc. I thought wrong! 😂😂😂😂