Joey Lucas’ Post

Couldn't have picked a better guest for our first episode of the Daily Standup, launching tomorrow. In this episode, Ornella Jacobs joins us as we hit on a core reason we're launching this thing: to increase accessibility of customer success to a broader audience. This might come as no surprise, but we in customer success might be developing a tendency to get... well, lost in our own sauce. I'm seeing that manifest in two non-ideal ways: 1 - An increasing divide between CS folks and everyday people outside CS. (How many times have you tried to explain customer success and tripped up? Especially when you could have just described it as something simple and relatable like client relations? And how hard was it getting into this field when you didn't have the exact background on the job description?) 2 - An increasing divide between CS thought leadership and the everyday practitioner. (How often do you log into LinkedIn and find bespoke or prescriptive advice that, while it's super valuable, is tailored to niche audiences and use cases?) On the Daily Standup, we want to bridge these gaps by amplifying the voices of everyday CS practitioners and anyone else with a connection to CS. We aim to bring a diversity of thoughts and opinions from all corners both in and out of CS. We're posting daily, bite-sized chunks of CS wisdom from the masses in this fun little micro-pod. Our prompt is simple: "What's on your mind in customer success?" Episodes are just 10-15 mins, so you can listen on a break or binge a few at a time. Got an opinion to share? Join us for an episode and speak your mind! Just be prepared for us to not take ourselves too seriously 😊 Looking forward to this! cc Dillon Young Jean-Pierre Frost

All of the awesome qualities and value of Bizpedia in just 49 seconds. You can understand them, but more importantly you can FEEL what they are all about. Brand ideation, converted into effective brand storytelling. Disclaimer: I may have had a hand in the creation of this ;)

🌟 Canto SKO left an indelible mark on my career journey, standing out as THE best #SKO experience. It wasn't just about enduring a typical PowerPoint parade and being talked at; it was an immersive blend of reward, inspiration, and genuine camaraderie. No checkboxes here—just real, impactful team building in one luxurious and stunning location. The schedule struck the perfect balance, allowing us ample time for both learning and leisure. The cuisine whispered, "You're worth it," echoing the sentiment of appreciation from our leaders throughout our time in Austin, Texas. We departed feeling more than just colleagues; we were a tight knit family with a shared purpose. This photo, with our stunning daily view, captures the magic of unity and achievement. It exemplifies how investing in company culture and morale yields tremendous results. This is what effective team building looks like—more than just a checkbox, it's about delivering tangible outcomes and fostering genuine connection. What a phenomenal time indeed! #Canto SKO #TeamBuilding #CompanyCulture #bestcompanytoworkfor #leadershiplessons

We know how to book 'em!

Dave Resseguie is the real deal. He helped me shape the framework of my business. He was also integral in shifting my mindset from scarcity to abundance. #shoutout #testimonial #businessplan

Sometimes, what got you there won't get you where you want to go. Good advice in business, and good advice in going for it on 4th down. So, now the teams are set and I've picked my team for the Big Game. Here's some more good advice: Send in your nomination for this week's Nice Guy/Gal Awards. Every Friday, I’ll share nominations for people who have been identified as nice guys (and gals). If you want to nominate someone, just shoot me a private message by 5:00 EDT this Thursday. There are only 3 requirements: 1) you have to be connected to the person you nominate 2) you can only nominate one person per week 3) you can’t nominate yourself 😀   If you want to provide a brief reason for your selection, that’s great, but it’s not a requirement. Let’s recognize people who make a difference simply by being nice. Have a great day, everyone. https://lnkd.in/eY55XpTq   #network #sportsbiz #people #niceguy #networking #sportsmarketing

Behind the Bell is an interview series featuring CEOs, executives or founders, live from MarketSite on a company’s listing day or milestone celebration—generally in the moments after ringing the opening or closing bell. In this episode of Behind the Bell, SEALSQ CEO Creus Moreira Carlos shares how it felt to ring the Nasdaq bell at MarketSite, the company’s mission and how being Nasdaq-listed is going to help the company continue to grow. https://lnkd.in/ez4HiPVy

Hey y'all, I have a favor to ask (please and thank you!): One of my strategic partners-in-crime, Allie Robino, and I were nominated for the Dynamic Duo Rosie Award. It's so nice to be recognized for the work you do right?!?!?! If you've ever worked with either of us and have it in ya to vote, we'd so greatly appreciate it! I don't know if that's a weird ask to make but here I am, making it anyway. Appreciate you all AND all the folks who have trusted their brands/businesses/clients with our brains over the years! #brandstrategy #commsstrategy

Not sure we could have said it any better: "One of the largest integrated marketing agencies in the Southwest, blending high-level issues management counsel with robust services across digital/social, branding/creative, media buying and analytics ... a hybrid agency that remains as comfortable producing paid content as it is in the earned media realm and combining the creativity of a hot consumer shop with the strategic savvy of a corporate communications firm." #PR #marketing #integrated #comms #media #social #analytics