CivicPlus’ Post

Communities have a frictionless way to share their code of ordinances with their residents, thanks to CivicPlus’ Agenda and Meeting Management software. Watch a recording of our recent webinar with Solutions Engineer Rachelle Cantero to learn: 🏛 The importance of keeping your code of ordinances accessible and accurate 👎 How failure to make access frictionless can result in resident dissatisfaction 🖥 Solutions to avoid the frustration of “batching” and provide real-world examples from clerks in the CivicPlus® family #GovernmentStaff #LocalGovernment #CivicPlus https://lnkd.in/gWcUycNd

Communities have a frictionless way to share their code of ordinances with their residents, thanks to CivicPlus’ Agenda and Meeting Management software. Watch a recording of our recent webinar with Solutions Engineer Rachelle Cantero to learn: 🏛 The importance of keeping your code of ordinances accessible and accurate 👎 How failure to make access frictionless can result in resident dissatisfaction 🖥 Solutions to avoid the frustration of “batching” and provide real-world examples from clerks in the CivicPlus® family #GovernmentStaff #LocalGovernment #CivicPlus https://lnkd.in/eQgjwnNc

The Unified Government of Wyandotte County, Kansas, and Kansas City (WYCOKCK) needed a new solution to manage its growing number of records requests. Its leaders selected NextRequest, now part of CivicPlus, and have since been using it successfully to manage records requests. Read the full case study: #GovernmentSolutions #PublicRecords #LocalGovernment #LocalGov #GovTech #FOIA #CivicPlus CivicPlus #WYCOKCK #WyandotteCountyKS #KansasCityKS https://lnkd.in/g6QK2mdp

Communities have a frictionless way to share their code of ordinances with their residents, thanks to CivicPlus’ Agenda and Meeting Management software. Watch a recording of our recent webinar with Solutions Engineer Rachelle Cantero to learn: 🏛 The importance of keeping your code of ordinances accessible and accurate 👎 How failure to make access frictionless can result in resident dissatisfaction 🖥 Solutions to avoid the frustration of “batching” and provide real-world examples from clerks in the CivicPlus® family #GovernmentStaff #LocalGovernment #CivicPlus https://lnkd.in/eveWSrtu

Municode, powered by CivicPlus, has been serving Clerks across the country for over 72 years. We've picked up a few tricks of the trade along the way. Check out this Checklist for a few helpful tips! https://lnkd.in/eQpmsNnQ

Create meaningful connections with customers that goes beyond transactions. Sign up to discover how integrating financial literacy into your customer engagement strategy can deepen trust, foster loyalty, and dive long-term success.

Transform how you manage service requests, gain #insights on how to improve your community. By digitizing 311, you can improve service delivery and increase resident satisfaction by giving #residents a convenient way of accessing services and submitting requests anytime from anywhere. Going #digital also makes it easier to manage all the requests coming in and makes data collection easier. This information can then be used to analyze key performance metrics, identify workflow bottlenecks, and develop ways to continuously improve your #community. Learn more here: https://bit.ly/44DVkUH #ServiceRequests #CommunityImprovement #DigitalTransformation #311Services #ResidentSatisfaction #DataAnalysis #WorkflowImprovement #CommunityDevelopment #ServiceDelivery #Convenience

🕐 Tired of your complaint dragging on forever? We're here to help! 🚀 We respect your time and ensure your voice is heard loud and clear. 📢 With Handle My Complaint, you're not just heard – you're understood and assisted with obtaining a quicker, satisfactory resolution. 🌟 Take the first step towards hassle-free complaint handling at handlemycomplaint.com.au 🙌 #ComplaintsMadeEasy | #HassleFreeService | #Complaint | #Complain | #HMC | #HandleMyComplaint

🕐 Tired of your complaint dragging on forever? We're here to help! 🚀 We respect your time and ensure your voice is heard loud and clear. 📢 With Handle My Complaint, you're not just heard – you're understood and assisted with obtaining a quicker, satisfactory resolution. 🌟 Take the first step towards hassle-free complaint handling at handlemycomplaint.com.au 🙌 #ComplaintsMadeEasy | #HassleFreeService | #Complaint | #Complain | #HMC | #HandleMyComplaint

Just stumbled upon an interesting article that's reshaping the contact center game! Devon and Cornwall Police transformed their 999 call response times: ✅ A new "AACC7" callback system. ✅ Smart switchboard triage. ✅ Reopened public enquiry offices. Result? They nailed their goal of answering 90% of 999 calls within 10 seconds Becoming the UK's top-performing force, with 88% of calls answered in 10 seconds by August 2023!  They slashed wait times from 25 to just 6 seconds, even with more calls coming in! This initiative not only rebuilds confidence in policing but also leverages technology to streamline operations. - “AACC7" is a new callback system, specific details unknown. - "Smart switchboard triage" refers to a smart switchboard for efficient call handling and prioritization. In case you want to learn more about the technologies shaping future customer service centers, here’s a summary: https://bit.ly/47AHzZw  #contactcenterrevolution #innovation #techadvancements #callcenter #contactcentersoftware #conversationintelligence #convin