VP - Operational Development

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

The Vice President of Operations Development will be responsible for leading the strategic development and execution of initiatives to optimize operational performance, improve processes, and drive business efficiency. This role will collaborate closely with cross-functional teams to identify opportunities for operational improvement and innovation, driving organizational excellence and sustainable growth.

You will lead a multidisciplinary team that will focus on not only initiatives and optimization but also work force management, operations capacity and budget planning, Salesforce development / administration and business intelligence.

What are we looking for?

• Develop and execute the company's operations development strategy, aligned with business objectives and priorities.
• Lead cross-functional teams to identify opportunities for operational improvement, process optimization, and cost reduction.
• Conduct in-depth analysis of operational processes, performance metrics, and key performance indicators (KPIs) to identify areas for improvement and develop action plans.
• Establish and monitor key performance metrics and targets to measure the effectiveness of operational improvement initiatives and drive accountability.
• Collaborate with technology teams to leverage automation, data analytics, and digital technologies to streamline workflows, enhance productivity, and improve decision-making.
• Lead change management efforts to drive adoption of new processes and systems, ensuring alignment with organizational goals and objectives.
• Develop and maintain strong relationships with key stakeholders, including senior leadership, department heads, and operational teams, to drive consensus and support for operational improvement initiatives.
• Stay abreast of industry trends, emerging technologies, and best practices in operations management, and incorporate them into our operations development strategy.
• Lead the workforce planning process, including forecasting, budget planning, scheduling, capacity planning, and resource allocation, to ensure optimal staffing levels and efficient utilization of resources.

This role presents a unique opportunity to lead the Customer Operations development and change functions within a dynamic and highly regulated environment. You will support Customer Operations efforts to grow efficiently and sustainably, building the foundation while leveraging technology, analytics and planning to support decision making and solutions. If you're a strategic thinker with a passion for service delivery, we invite you to join our team and make a meaningful impact on our business. 2 – 4 years Senior Management experience in Online Gaming a distinct advantage; proven experience at Director / VP a must.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Start-up culture backed by a secure, global brand
• Opportunity to drive an industry leading fraud and payments strategy.

Roster of Unique’s

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)