Voice Engineer

Hybrid role, must be local

Need valid LInkedIN

Primary Skills

• Cisco Call Manager
• Cisco webeX Cloud Calling
• Able to trouble shoot on phone (30-50 calls a day)
  
  

This will be an evolving position- that will change as our new technologies are implemented within our Enterprise Voice/Networking team.

Qualified Candidates MUST Have The Following Experience

• Experience performing Add/Move/Changes (MACD’s) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.
• Experience with (MACD’s) Cisco Unity Voicemail
• Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform
• Experience troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice.
• Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX)
• Programing/provisioning/decommissioning Cisco desk phones for customers
• Experience with provisioning Cisco Jabber Soft Phones.
  
  

We are tasked with converting our on Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud Based WEBEX calling platform.

This position would transition as the project moves forward, to being able to perform the following tasks:

• Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub.
• Provisioning Webex software based "Soft Phones" for customers.
• Provisioning Webex Cloud based "Desktop" phones
• Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes.
• Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus.
• Cisco CCNA or CCNP certification a plus.
• Experience working within Service Now ticketing system a plus.