The Vice President of Client Support Services will have overall responsibility for the delivery and support of Harris School Solutions- Enterprise Financials products to our clients. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.
What Your Impact Will Be
Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.
Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
Present financial, project, and customer satisfaction related presentations to senior management.
What We Are Looking For
Previous ownership and management of a P&L, including forecasting and risk mitigation.
Direct leadership and experience in the delivery of excellent customer service
Experience in delivering multiple product solutions and managing a diverse team of professionals.
5+ years of management experience
Experience managing groups of 30 people or more; experience developing and promoting managers and leaders.
Demonstrated experience in managing distributed, remote teams.
Experience with remote delivery models, support and the delivery of cloud solutions
What Would Make You Stand Out
Experience in supporting ERP/ Financial solutions in the public sector.
K12 financial or human capital experience
Seniority level
Executive
Employment type
Full-time
Job function
Business Development and Sales
Industries
Software Development
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