User Support Associate / CSR

Job Title: User Support Associate / CSR

Position Type: Contract

Location: Nashville, TN

Salary Range: $16.50/hr

Job ID#: 134657

About The Job:

Our client is the leading destination for short-form mobile video. Their mission is to inspire creativity and bring joy. Their mission is to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive. The User & Product Operations team helps ensure we're delivering on this mission through all of our communication efforts.

Responsibilities:

• Respond efficiently and accurately to users who reach out for support
• Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued
• Learn and utilize support tools and software appropriately
• Sort through user feedback from multiple channels
  
  

Requirements:

• Experience providing exceptional customer service via email/written channels
• Strong written communication skills (written fluency in multiple languages is a plus)
• Proficiency with computers, CRM software, and strong typing skills
• First-class time management and decision-making skills
  
  

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, or gender identity. national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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