US - Manager – Retail Operations and Maintenance

Job Title: US - Manager – Retail Operations and Maintenance

Division: Retail Corporate

Responsibility Level: Manager

Travel: 30%

Organizational Opportunity: High

People Management: No

Activities Managed: Operations

Responsibilities for Costs and Results: Yes

ABOUT US:

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

SCOPE:

As a Regional Retail Operations, you will be responsible for supporting the retail stores across Boutiques and Outlets. This role requires strong collaboration with Store leaders and travel as you support the sales process, tools and applications, operations, and more. Your job is to be as Retail Operations Manager is to solve every problem and create a better customer and employee experience. This role reports to the Vice President of Retail.

RESPONSIBILITY:

Operations:

• Proactively partner with stores to ensure consistent operational excellence is maintained
• Manage the rule, not the exceptions, to be a champion for retail operational excellence and channel wide solutions as it relates to sales processes, tools and applications, and more
• Oversee inventory execution across all Boutiques and Outlets
• Responsible for the overall achievement of ETRO US Inventory results
• Oversee and ensure stores execute cycle counts, NOH rectification, EOS, and all operational efficiencies and met
• Update store concept plans, maps, and design for awareness
• Actively participate in New Store opening, renovation, and refurbishment plans
• Proactively create clear responsibilities to standardize processes and measure results
• Oversee all store training on operations, policies and procedures
• Consistently update policies and procedures to ensure efficiency and financial requirements are met
• Partner with Stakeholders to ensure timely resolution on all store concerns
• Coach and develop the teams, building a culture that promotes a positive open team environment through listening, and proactively addressing problems and opportunities
• Oversee, schedule, coordinate, and resolve all maintenance concerns in the Boutiques and Corporate
• Maintain an ongoing list of vendors, contractors and technicians to support any maintenance, facilities and store operational concerns
• Provide technical assistance to the retail stores in-person, via Outlook, Microsoft Teams and other communication platforms
• Consistent audit of Boutiques and the Office environment to ensure ongoing maintenance and facilities
• Oversee IT concerns, partner with HQ to resolve and manage any ongoing issues
• Additional responsibilities as requested

ORGANIZATIONAL INTERFACES:

• Operations
• Maintenance
• Retail

KNOWLEDGE & SKILLS:

Education & Experience

• Undergraduate Degree
• Long-standing experience in the luxury sector and knowledge of industry-specific dynamics
• Experience in team management with a similar role

Specific Skills

• Excellent interpersonal, communication, and team working skills
• Must have strong project management skills and be able to partner with teams across the organization to drive projects forward
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Must be extremely detail-oriented, but also thin strategically with long term objectives  Client mind-set and passion for understanding drivers of client behavior
• Strong computer skills necessary (All Microsoft office programs)

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].