Technical Writer- Senior (HYBRID)

Job Title: Technical Writer- Senior (HYBRID)

Location: Raleigh/Durham, NC

Duration: 12+ Months

Job Description:

The primary purpose of this position is to provide technical writing and documentation support for the client Program and other ITD agencies as needed. This role will support all aspects of documentation, including the following: lead internal meetings to gather key requirements and timelines; serve as the point of contact to solicit, receive, and integrate content from team members; edit technical documents; write original, highly technical content and update existing documents; perform configuration and change management activities; and organize and maintain accurate document inventories. This role will be responsible for compiling, preparing, and packaging presentations, status reports, and metrics reports for a variety of audiences (executives, legislature, users) using generated data; for example, gather and compile end user workload data to use in high-level trend reports and graphs according to specific requirements. This position will support Project Managers for project administrative tasks such as deliverables management, project tracking, meeting support, task scheduling, and transition activities. The position will support technical business analysis and assist with audits and quality assessments.

Documentation support includes but is not limited to: process, procedure, and policy development; federal and state project document deliverables; software design development life cycle documentation within an Agile environment; status and metrics reports; presentations; end user documentation; communications; meeting materials such as agendas/minutes/handouts; and other technical and functional documents. This role requires timely communication with internal and external subject matter experts, team management for guidance and any potential issues, and consulting with NC FAST staff, DHHS leadership, and other business and IT stakeholders. This position must ensure standards are applied to all documents, ensure proper methodology is used, and adhere to policies and procedures to create high-quality products.

Skills:

SkillRequired / DesiredAmountof ExperienceDemonstrated experience writing and producing complex technical documentation for IT and non-IT staffRequired5YearsExperience using Word, including track changes, styles, formatting, tables, images, and formsRequired5YearsExperience using Acrobat Pro to create and update PDFs, and manage formsRequired5YearsExperience using Excel, including use of filters, pivot tables, formulas, cell references, creating lists for validation, updating basic graphsRequired5YearsExperience using PowerPoint to create and update presentations with text, tables, graphics, and process diagramsRequired5YearsExperience using SharePoint for document management, collaborative update, and sharing using check in/check outRequired5YearsDemonstrated communication skills to interact effectively with all staff levelsRequired5YearsDemonstrated ability to plan/prioritize work activities to manage multiple simultaneous assignments and timelinesRequired5YearsExperience performing document research and interviewing subject matter expertsRequired5YearsExperience with document design, development, formatting/layout, and editingRequired5YearsExperience using style guides and templatesRequired5YearsExperience using Jira to create and update issue types and track/monitor project informationHighly desired2YearsExperience working in an Agile environmentHighly desired2YearsExperience with MS Project to update project plans and project schedulesHighly desired2YearsExperience with business intelligence tools such as Power BI to create efficient and accurate reportsHighly desired2YearsExperience with Visio to create and update process flow diagrams and chartsHighly desired2Years

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