Technical Support Manager

About CGTech

CGTech is a software development company at the forefront of simulation technology for manufacturing. Established in 1988, our team has continuously evolved our core product, VERICUT, to remain the industry leader. We sell globally to companies of all types and sizes, with much of our business conducted in the aerospace, automotive, and medical industries.

We are all surrounded by objects that are manufactured, and manufacturing drives everything that we have. CGTech incorporates cutting-edge technology into regular manufacturing processes and optimizes production by enhancing accuracy, efficiency, and sustainability.

Working at CGTech gives you the chance to be a part of a collaborative team that is transforming the future of manufacturing. We are a team of puzzle-solvers, optimizers, and creators. With offices worldwide, we are excited to expand our dynamic team.

Summary

The Technical Support Manager (VERICUT) oversees customer support and services for all commercial CGTech software applications across the Americas. The position reports to the Sales Director of Americas and collaborates with department leads to ensure timely assistance and high-quality technical services to all CGTech customers. These services include Help Desk support, application training, consultation, and software deliverables.

Responsibilities

• Promote consistent policies and procedures throughout CGTech’s technical staff supporting the Americas;
• Coordinate with the Sales Director and carry out corporate initiatives;
• Partner with Compliance department to define and implement proper handling of export-controlled Electronic Data;
• Coordinate with IT and Technical Leads to define software infrastructure for Technical Staff;
• Monitor technical bandwidth across the CGTech brand to ensure timely customer support;
• Manage Tradeshow and Event scheduling;
• Coordinate Help Desk scheduling for VERICUT and VDAF software applications;
• Manage file management through Customer Portals;
• Schedule physical and virtual standard VERICUT training classes;
• Coordinate Collaborative projects with sister companies and partners;
• Oversee technical acquisitions and integration;
• Manage satellite technical assets such as Brazil;
• Conduct internal training for Technical Leads;
• Conduct end-of-year performance evaluations of Technical Leads and Managers;
• Other projects as assigned.

Qualifications

Required:

• BS in Mechanical Engineering or a related field, or relevant experience in CNC Manufacturing;
• Experience as a People Manager;
• Experience and knowledge of Fanuc, Siemens, and other CNC controls;
• Excellent communication and interpersonal skills;
• Strong collaboration and team-building skills;
• Strong management and leadership skills.

Desirable, but not required:

• Prior managerial experience;
• Experience with additive and subtractive processes;
• Ability to create and/or modify Post Processors for CNC Machine Tools;
• Experience with Composite Tape Laying processes;
• Computer programming skills;
• Fluent in Spanish and/or French.

Employee Benefits

• Medical, Dental, and Vision insurance for employees + and eligible dependents (Premiums 100% paid for by CGTech!)
• 401k plan with 50% company match
• 17 days of PTO per year
• 10 paid holidays per year
• Life Insurance

Compensation Details

• The annual salary for this position is between $115k - $150k annually. Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.