Technical Specialist

Position Description

• Installing Software
• Install software using standard State naming conventions and standards. Each vendor product is unique to install, customize, maintain, and support. Download vendor software to DIT systems and verify installation according to vendor guidelines and recommendations including SMP/E. Coordinate with multiple vendors and DIT/Customer systems programming and application staff
  
  

concerning required patches, fix packs and maintenance upgrades as needed to reduce and mitigate possible software outages.

• Customizing Software
• Work closely with other DIT teams to set security rules using z/OS Resource Access Control Facility (RACF) and product specific security features. Also coordinate the implementation of other systems interfaces for access to Transaction Services.
• Schedule and test, during off peak times, software upgrades and patches to reduce the impact on production work. Coordinate this testing with DIT clients and other DIT staff to reduce impact to other system software and operating system changes.
• Document new systems in User’s Guide and make copies available to DIT Service Delivery Division and compose technical information bulletins detailing the impact on clients and outlining any changes they may have to make.
• Monitoring and Tuning Systems Software
• Use specialized software to monitor systems performance. Make the necessary adjustments as needed to provide maximum performance of system software. Make recommendations to clients on application changes as needed to provide better code reuse, performance gains and data throughput. If there is an application problem, work with the appropriate client to resolve the issue in a timely manner, which may involve other Service Delivery personnel.
• Analyze problems reported by clients and internal staff; work with vendor to determine solutions and establish corrective action plans; assist clients and internal staff with related questions.
  
  

Expected Skills

Required an experience of 5 years in following:

• IBM IZPCA - 5 years
• z/OS Resource Access Control Facility (RACF) - 5 years
• IBM Cognos - 5 years