Technical Solutions Engineer

Location: Hawaii (GMT-10) or Bay Area -regular communication required between Shanghai & US

Overview:

Our client, Seel, is building a new category of financial products that enable risk-free online shopping. They created products like Buy as Refundable and On-Time Delivery Guarantee to help merchants offer risk-free shopping experiences and earn net new revenue. They are trusted by 2,000+ merchant customers, from newly launched DTC brands to multi-billion dollar marketplaces. Headquartered in San Francisco and backed by tier 1 Fintech investors like Lightspeed Venture Partners and Foundation Capital they are incredibly well positioned for extreme growth!

We are seeking a technically savvy and business-minded Technical Solutions Engineer to deeply partner with our most strategic and high-impact customers, guiding them through application ideation, development, and delivery to accelerate and maximize value. The ideal candidate should demonstrate a strong track record of delivering tailored solutions to enterprise clients by solving some of their biggest problems. As a highly cross functional team member, you’ll work across  Sales, Customer Success, Design, Product Management, Engineering, and Underwriting on high profile deals with executive engagement. We’re looking for a proactive client-facing individual who thrives in a fast-paced startup environment and excels at managing multiple projects simultaneously.

Responsibilities:

• Partner with Commercial Leadership as the technical SME from ideation to launch 
• Liaise with the Design, Product, Engineering & Underwriting teams ensuring on-time delivery for all sales & launch deliverables, PoCs, and required technical documents
• Work with Product Leadership to ensure internal development timelines are aligned and all engineering resourcing is allocated for on-time delivery 
• cUnderstand business problems for our marketplace and platform partners, serving as their technical thought partner mapping custom applications via API.
• Design and deliver checkout workflows, API specs, perform user tests, and design PoCs for our merchant Partners; make recommendations for solving outlier use cases
• Experiment, prototype, and troubleshoot solutions to ensure successful deployment
• Scale the Technical Solution Engineering function through codifying best practices, and publishing documentation to our internal and external repositories.
• Validate, synthesize, and deliver high-signal feedback to Product and Engineering
• Conduct / participate in opportunity pre & post mortems, assisting with documentation

Requirements:

• Must be willing to work a schedule to accommodate both US and China overlapping business hours 
• 7+ years of experience in Technical Solution Engineering at a B2B e-commerce company supporting enterprise level businesses 
• Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or other quantitative field
• Excellent verbal communication skills, with the confidence and gravitas to engage enterprise audiences.
• Highly organized and detail-oriented, capable of effectively managing complex integration  projects from initiation to completion.
• Ability to understand and address complex business requirements, delivering custom-tailored solutions to meet client needs.
• Experience working cross-functionally with sales, product, design, customer success, etc.
• Startup-ready mentality, with a dynamic and highly-motivated approach to work.
• Outstanding level of motivation and drive, consistently surpassing goals and expectations.
• Nice to have: bilingual in Mandarin

Seel is an equal-opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. If you're passionate about e-commerce and thrive in a collaborative, fast-paced environment, we want to hear from you! Join us in shaping the future of online commerce at Seel.