Technical and Solution Manager hybrid

VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. With 2500 team members working on four continents and a turnover of more than 265million dollars, VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach.Our ERP and business process entity aims to help our customers in their ERP projects (rollout, new implementation, or support on new and existing applications). To strengthen the activities of our team, we are looking for a Technical and Solution Manager to work with our clients and contribute to developing our ERP practice in a hybrid capacity.

Your missions

Contribute / Manages a team of IS professionals/services in developing, implementing, documenting, and supporting application systems across all development platforms. Core application areas include ERP (AX), Reporting (SSRS), Middle Ware (Biztalk), Database management (SQL), and ad hoc Solutions (Powerapp …).

Manage systems run

• Define and control change request lifecycle
• Engage with and onboard service / IS professionals into the client's systems
• Provide technical guidance to Functional teams in support activities
• Monitor and alert any critical issues
• Engage with other IS teams to support their system (specific to SQL)
• Manage upgrade/update requirements with the user and IS community
• Monitor Performances through the creation/update of regular KPIs
• Participate in Business Continuity activities (DR plan and run)

Enhance systems

• Guide Functional teams in designing solutions or solutions evolutions
• Research and Develop new technologies (e.g., PowerApps)
• Work on providing architecture/blueprint for new solutions
• Implement and monitor delivery solutions (e.g., DevOps, TFS)
• Proactively propose enhancements to IS community (e.g., Biztalk 360) to reduce the workload on recurring issues, redundant problems
• Guide to resolving performance issues

Manage and communicate

• Provide a comprehensive overview of system updates and performances through participation in the regular Flash Report (monthly / quarterly…)
• Communicate proactively to different communities (Users, IS) on system evolutions (new versions, maintenance updates), interruptions
• Manage, and Mentor IS professionals or Service providers to achieve the above goals.
• Report and alert ERP/Back Office Director for any escalation/arbitration

Your profile

• Ability to work on multiple tasks simultaneously
• Ability to analyze issues and requests and formalize a synthetic proposal on the technical changes
• Ability to understand and implement the client's standard operating procedures
• Ability to work individually with little supervision and in a team with other department members, users, or consultants
• Good communication and organizational skills
• Ability to animate IS community.

Why become a VISEO Positive Digital Maker?

You will be part of the Digital Commerce community: the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities.

You will benefit from close management by your mentor throughout your career at VISEO: Your mentor, an experienced consultant in your practice, will regularly come and discuss the challenges of your assignment with you, review your achievements every six months and discuss your future ambitions and the means of achieving them.

You will have many ways of increasing your skills and discovering new areas: training, certifications, Brown Bag Lunches, workshops, meet-ups, meetings with experts, technical seminars, etc.

Benefits

• Salary range: based on experience
• Bonus component
• 401k
• Medical, dental & vision insurance
• Short-term / Long term disability insurance
• Generous vacation policy (4 weeks paid vacation)
• 11 federal holidays