Systems Analyst
Job Details
Description
Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:
The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!
Description
Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:
- Engage directly with customers to ensure that all aspects of computer systems are operating efficiently, including installations and upgrades. Remember, at Meriplex, we strive to provide excellent customer service.
- Assess and manage network security programs and identify best fit for the customer needs. Remember, always try to go the extra mile to meet the customer’s needs.
- Day to day helpdesk tickets, ranging from PC issues to working with vendors on supporting application for the customer.
- Performing analysis and collecting data to establish the potential for improvements with the communication networks as well as the server environment.
- Providing technical support and assistance to the client.
- Thoroughly document all issues to alleviate chronic escalations. Set your team up for success. Nobody likes to be left in the dark.
- Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers. Your patience under high pressure situations will payoff here.
- Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. This is how you become the best subject matter expert!
- Remain highly available throughout the assigned shift to take calls and work Service Desk tickets.
- Quickly assess inbound calls and emails according to established priorities.
- Accurately document each inbound support request in an established ticket format.
- Resolve issues high importance / low complexity issues on first contact like password resets, setting up VPN connections, adding or Removing Printers, resolving email issues, and AD updates.
- Identify and escalate critical issues to the SysOps and Pro Services teams.
- Participate in and complete IT projects such as workstation builds and deployments.
- Maintain ticket queue and ticket performance.
- Log a minimum of 7.5 hours per day of Support, project, or internal project tasks.
- Maintain and update client documentation as needed.
- Communicate with your remote working peers and leadership team via Microsoft Teams.
- Occasional travel to client sites for support or project work.
- 1+ years in a help desk or call center role.
- Ability to work in a fast-paced environment with a high call volume.
- Basic knowledge of W7 and W10 operating systems.
- Basic knowledge of Microsoft Office applications.
- Excellent customer service skills and phone skills.
- Professional presence on the phone and in person.
- Basic Network support and troubleshooting skills.
- Experience managing users in Active Directory and Azure Active directory.
- MSP or Multi Tenant IT support experience.
- Healthcare IT experience.
- EMR/EHR or HIPAA experience.
- (This role will be serving client in 77027 zip code.)
The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!
- Channel Futures MSP 501 Winner (2021)
- Houston’s Best and Brightest Companies to Work For (2020 & 2021)
- Top 50 Tech Services CEO Award (2020)
- CRN MSTP 500 Winner (2021)
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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